Gradient Mortgage Capital · 16 hours ago
Commercial Loan Specialist
Miami-FTL Area
Full-time
Hybrid
Entry, Mid Level
2+ years expGradient Mortgage Capital is seeking a Commercial Loan Specialist (CLS) responsible for processing small-balance commercial and investor residential loan files. The CLS will manage a loan pipeline, ensuring data integrity and compliance, while acting as the main point of contact for stakeholders throughout the loan lifecycle.
FinanceFinancial ServicesLendingMortgage
Responsibilities
Manage an assigned loan pipeline in accordance with established key performance indicators (KPIs)
Process multiple loan files simultaneously at various stages of the loan lifecycle
Maintain complete and accurate loan-level data within the LOS/CRM, including real-time updates to loan status, milestones, and events
Ensure loan applications and processing conditions are complete, accurate, and compliant prior to submission to underwriting
Request, track, and review all required third-party reports (e.g., appraisals, title, credit, flood, environmental, etc.)
Serve as the primary point of contact for borrowers, brokers, vendors, and internal partners, providing timely, professional, and solution-oriented customer service
Collaborate closely with Underwriters, Closers, and Supervisors to resolve loan-level issues and move files to approval, closing, or denial
Independently request, organize, and analyze loan documentation and submit complete files to underwriting in accordance with program and product requirements
Proactively manage and reprioritize pipeline activities to meet deadlines and service level expectations
Maintain current knowledge of applicable loan programs, guidelines, and internal policies
Utilize LOS/CRM tools and pipeline reports to manage daily workflow, monitor assignments, and identify potential risks or delays
Work toward individual and team quarterly goals and actively participate in quarterly performance review meetings
Participate in weekly one-on-one meetings with direct supervisor
Perform other duties and responsibilities as assigned by management
Qualification
Required
Strong understanding of commercial and/or investor residential loan processing workflows
Demonstrated ability to manage a high-volume pipeline with multiple competing priorities
Exceptional attention to detail with a strong focus on data accuracy and documentation integrity
Proficient in the use of Loan Origination Systems (LOS), CRM platforms, and pipeline reporting tools
Excellent written and verbal communication skills with the ability to communicate clearly and professionally with internal teams, borrowers, brokers, and third-party vendors
Proven problem-solving skills with the ability to independently identify issues, evaluate options, and drive resolutions
Strong organizational and time management skills, with the ability to shift priorities in a fast-paced, deadline-driven environment
Ability to work collaboratively across departments while also operating independently with minimal supervision
Customer-service oriented mindset with a commitment to responsiveness, transparency, and follow through
Ability to lead or facilitate pipeline discussions and status meetings
High level of professionalism, discretion, and accountability when handling sensitive financial information
High school diploma or equivalent required
Prior experience working directly with underwriters, closers, and third-party vendors required
Preferred
Associate's or Bachelor's degree in Business, Finance, Accounting, Real Estate, or a related field preferred
Minimum of 2–4 years of experience in commercial loan processing, commercial lending operations, or a related mortgage/lending role preferred
Experience processing small-balance commercial, investor, or non-owner-occupied residential loans strongly preferred
Familiarity with regulatory and compliance requirements applicable to commercial and investor lending preferred
Company
Gradient Mortgage Capital
Gradient Mortgage Capital is a financial service company that specializes in loan origination and home-financing services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase