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Tential Solutions · 2 hours ago

Customer Service Representative – Hybrid

Winchester, VA

Contract

Hybrid

New Grad, Entry Level

$19.50/hr - $19.50/hr

Tential Solutions is hiring Customer Service Representatives to join one of the nation’s largest Credit Unions. This role involves handling inbound calls, chats, and emails to provide account support and educate members on products and services, ensuring a positive customer experience.

Human ResourcesInformation Technology

Growth Opportunities

Responsibilities

Answer inbound calls, chats, and emails in a structured, high-volume contact center

Assist members with general account questions, transactions, and adjustments

Connect members with applications and products to meet financial needs

Educate members on available products and services

Deliver accurate information with empathy, urgency, and professionalism

Document interactions while navigating multiple systems effectively

Contribute to a supportive, team-oriented work environment

Qualification

Customer serviceMultitaskingListening skillsCommunication skillsTeam collaboration

Required

Passion for customer service and comfort working in a call center

Strong listening, communication, and multitasking skills

Ability to prioritize tasks in a fast-paced environment

Integrity, reliability, and accountability for your work

Independent worker who thrives in a collaborative team setting

Benefits

Long-term contract role with potential for permanent hire.

Incredible company culture with growth opportunities.

Recognized on multiple “Best Workplace” lists:

Forbes® America’s Best Employers

Newsweek Top 100 Most Loved Workplaces

Fortune’s Best Workplaces for Women

Fortune’s 100 Best Companies to Work For®

Computerworld® Best Places to Work in IT

Company

Tential Solutions

We put people first. We’re your trusted partner - empowering you with top talent and solutions to stay competitive in today’s dynamic market.

Founded in 2003

Annapolis, Maryland, USA

501-1000 employees

https://www.tential.com

Funding

Current Stage

Late Stage

Leadership Team

Shane Ireland

Chief Executive Officer

Quinn Salamandra

Co-Founder

Recent News

Australian Financial Review

PE giant EQT pays $250m for Potentia’s NewBook; 6.5 times money

2024-05-02

Business Journals

IT company Tential Solutions set to open first Carolinas office in Charlotte

2024-04-12

Company data provided by crunchbase