Brilliant Earth · 18 hours ago
Associate Product Manager, Digital Operations
United States
Full-time
Remote
Entry, Mid Level
2+ years expBrilliant Earth is hiring a hands-on Associate Product Manager who will play a key role in Brilliant Earth’s mission by automating and building processes for scalability and growth. The role involves creating workflows, configuring back-end Shopify integrations, and collaborating with internal teams and developers to deliver product enhancements and optimize business processes.
CommunitiesJewelryLifestyleSocial Media
Responsibilities
Work with cross-functional teams to gather and document business requirements
Design tailored solutions that address complex business needs, utilizing tools like Shopify apps, Salesforce, automation, and AI to enhance operational efficiency
Own and maintain integrations, with an emphasis on back-end systems such as our DAM, PIM, and transactional ESP
Own end-to-end site health monitoring by establishing systematic processes to track, analyze, and resolve Shopify errors and performance issues, ensuring optimal customer experience
Partner with marketing and merchandising teams to execute technical setup requirements, including gift card generation and promo code generation in Shopify
Provide ongoing support to ensure seamless user experiences and effective use of Shopify solutions
Analyze and optimize business workflows to identify opportunities for improvement
Collaborate with stakeholders to understand pain points and recommend best practices for process enhancements
Develop new and update existing Process Flows and accompanying documentation for business processes, requirements, and technical workflows
Provide training and support to end-users to ensure proper system utilization
Create and execute test plans to ensure the functionality, performance, and quality of digital operations solutions
Troubleshoot and resolve issues as they arise to minimize disruption
Lead project scoping, scheduling, and execution, including UAT and production release
Facilitate internal and cross-functional project meetings, ensuring timely delivery and alignment with business objectives
Qualification
Required
2+ years of experience in business analysis or product management, ideally in e-commerce, retail, or technology
Strong understanding of Ecommerce (Shopify preferred) and business operations, such as inventory management, purchasing, and finance
Strong verbal and written communication skills, with the ability to simplify complex concepts for various stakeholders
Detail-oriented and highly organized with a focus on execution and problem-solving
Strong project management skills, with experience leading large-scale initiatives
Ability to manage multiple priorities in a fast-paced environment
A collaborative team player with a proactive, solution-oriented mindset
Enthusiasm for social and environmental impact, and alignment with Brilliant Earth's mission
Entrepreneurial spirit, with the ability to adapt and thrive in a startup-like environment
Strong analytical skills and the ability to think critically and recommend innovative solutions
Preferred
A BA degree (or equivalent experience) is preferred
Experience with NetSuite ERP and Salesforce CRM software and integrations is a plus
Background in retail operations is a plus
Benefits
Career Growth.
Diverse, mission-minded team.
Lifestyle Spending Account.
Continued Education.
Employee Discounts.
Mental Wellness Perks.
Giving Back and Volunteer Opportunities.
Medical, Dental, and Vision.
401k match.
Paid Time Off.
Parental Leave.
Disability and Life insurance.
Pre-Tax Commuter Benefits.
Company
Brilliant Earth
Brilliant Earth is a luxury jewelry company that offers ethically sourced jewelry.
501-1000 employees
H1B Sponsorship
Brilliant Earth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$40M2021-09-23IPO
2019-01-01Debt Financing· $40M
Leadership Team
J
Jeff Kuo
Chief Financial Officer
Alex Grab
General Counsel & Corporate Secretary
Recent News
Company data provided by crunchbase