Cornerstone Physical Therapy · 4 hours ago
Patient Care Coordinator
Cornerstone Physical Therapy is a PT-owned private practice focused on exceptional service and team culture. They are seeking a Patient Care Coordinator to enhance the non-clinical patient experience by managing appointments, verifying insurance, and supporting clinic operations.
Hospital & Health Care
Responsibilities
Welcome patients and create a “they know my name” experience
Answer phones with confidence and warmth
Schedule visits electronically and keep the day flowing
Verify insurance benefits and confirm patient info (personal + financial)
Maintain charts and EMR accuracy
Handle patient payments (collect/post/deposit)
Support clinic operations: faxing, filing, misc. tasks as needed
Qualification
Required
personable
computer savvy
quick learner
highly coachable
ability to learn fast
ability to follow systems
ability to contribute to clinic success
ability to welcome patients and create a 'they know my name' experience
ability to answer phones with confidence and warmth
ability to schedule visits electronically and keep the day flowing
ability to verify insurance benefits and confirm patient info (personal + financial)
ability to maintain charts and EMR accuracy
ability to handle patient payments (collect/post/deposit)
ability to support clinic operations: faxing, filing, misc. tasks as needed
ability to ensure patients feel taken care of from the moment they walk in
ability to catch details before they become problems
ability to communicate clearly and stay calm when it's busy
ability to take ownership, help teammates, and keep things moving
Preferred
Medical front office experience preferred (1+ year is a plus)
Comfortable with Microsoft Word/Excel
EMR/medical software experience is helpful
Benefits
Comprehensive benefits (medical, dental, vision, 401k)
PTO + paid holidays
Employee Assistance Program (EAP)
Employee discounts + additional company perks that support work–life balance