Power Support Partners, Inc. · 6 hours ago
Service Dispatcher
Atlanta, GA
Full-time
Onsite
New Grad, Entry LevelPower Support Partners, Inc. is dedicated to providing standby generators for power outages, ensuring they are a light in the darkness for their customers. The Service Dispatcher plays a crucial role in managing technician deployment and customer communication to maintain operational efficiency and service excellence.
Consumer Services
Responsibilities
Dispatch technicians to job sites based on skillset, availability, and priority
Optimize daily technician routes to maximize efficiency and fill rates
Manage the ServiceTitan console, ensuring all tasks are completed, assigned, and actioned appropriately
Monitor tickets to ensure timely resolution and follow through
Serve as the primary point of contact for technicians throughout the day
Ensure technicians have all necessary job details, updates, and schedule changes
Proactively communicate delays and updates to customers
Contact customers at 10:30 AM and 2:30 PM if their appointment has not yet been started
Confirm next day appointments and coordinate reschedules when needed
Assist with inbound call overflow when needed
Support outbound maintenance scheduling and route planning
Participate in an on call rotation for emergency dispatch support
Qualification
Required
Dispatch technicians to job sites based on skillset, availability, and priority
Optimize daily technician routes to maximize efficiency and fill rates
Manage the ServiceTitan console, ensuring all tasks are completed, assigned, and actioned appropriately
Monitor tickets to ensure timely resolution and follow through
Serve as the primary point of contact for technicians throughout the day
Ensure technicians have all necessary job details, updates, and schedule changes
Proactively communicate delays and updates to customers
Contact customers at 10:30 AM and 2:30 PM if their appointment has not yet been started
Confirm next day appointments and coordinate reschedules when needed
Assist with inbound call overflow when needed
Support outbound maintenance scheduling and route planning
Participate in an on call rotation for emergency dispatch support
Calm Under Pressure: You can juggle multiple priorities without losing clarity or composure
Highly Organized: You naturally track details, deadlines, and workflows so nothing slips through unnoticed
Proactive Communicator: You do not wait for problems to arise. You anticipate them and communicate early
Work Ethic: This role requires focus, urgency, and accountability. If you are looking for downtime on the clock, this is not the role for you
Reliability and Attendance: Dispatch is mission critical. Showing up on time and prepared is expected
Ownership and Integrity: Honesty, transparency, and follow through are foundational to our team culture
On Call Availability: Must be able to rotate on call shifts, including overnight weekday coverage and weekend emergency availability
Company
Power Support Partners, Inc.
Power Support Partner's vision is to be America's largest and most purposeful home generator company.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Hamilton Powell
Chief Executive Officer
Company data provided by crunchbase