Compunnel Inc. · 10 hours ago
Help Desk Technician -- JAIDC5721795
Franklin, WI
Contract
Onsite
Entry, Mid Level
$20/hr - $21/hr
2+ years expCompunnel Inc. is seeking a Help Desk Technician to provide advanced technical support in a fast-paced environment. The role involves resolving technical issues, providing client experience consultation, and training less experienced staff while contributing to process improvement.
Information Technology & Services
Hiring Manager
Candy Negi
Responsibilities
Uses advanced knowledge of PC, mobile device, hardware, software configurations, operating systems, and LAN to resolve technical environment issues and provide implementation support
Provides omni- channel technical support (Home Office) in a fast paced, high-pressure environment while multi-tasking (e.g. two or more simultaneous users) and or reprioritizing efforts as needed
Provide on-site, in-person support, five days a week at either the Franklin or Downtown campus
Back up the TSC AV team on an as needed basis
Performs advanced level client experience consultation
Deep issue analysis when challenged at First Level, use of advanced knowledge and software tools to assist in developing solutions and tests fixes to resolve first touch whenever possible
Resolves escalations from Level 1 support where needed
Provides Home Office subject matter expertise to less experienced staff both in person and/or on-line
Expands knowledge and experience by gaining additional subject expertise and demonstrated proficiency in some of the following areas:
Training - Perform technical mentoring, training and consultation to individuals or users
Project Consultation – Represent the Technology Service Center on project efforts to help drive a successful implementation, client and support experience
Help kick-off meetings, setup AV equipment in the spaces TSC AV is responsible to support
Stays up to date on changing business needs and interacts with project and support (N-tier) teams to coordinate/trouble-shoot support for rollouts, deployments and implementations
Remains closely connected with our internal team, and Home Office clients via an Omni channel support environment
Contributes to process/service improvement ideas to enhance the client experience, partnering with more experienced team members for guidance where needed
Resolves issues while exciting and level setting clients about the technology environment
Qualification
Required
High School degree
Minimum of 2 years of technical Help Desk experience or in-person technical support
Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools
Demonstrates strong customer service skills that translate both inside and externally, verbally and in writing at all levels in a succinct yet understandable fashion based on audience
Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a rapidly changing technology environment
Demonstrated analytical and problem-solving abilities including sound judgment/decision-making skills
High degree of initiative and motivation including willingness to seize opportunities to identify, help drive and implement process/service improvement and innovation
Keen attention to detail including proficiency in clear and understandable ticket documentation
Ability to diffuse/resolve escalations, resolve complex issues, help train and coach others
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase