Twilio · 4 hours ago
Staff Design Researcher
United States
Full-time
Remote
Senior Level, Lead/Staff
$142K/yr - $177K/yr
5+ years expTwilio is shaping the future of communications and is seeking a Staff Design Researcher to join their Emerging Technology and Innovation team. In this role, you will lead innovative research projects that explore and validate breakthrough product concepts to transform the enterprise landscape over the next 3-5 years.
Enterprise SoftwareMessagingMobile AppsSMSSoftware
Responsibilities
Define & Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends
Strategy & Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making
Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers
Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs
Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers
Qualification
Required
5+ years of experience in design research, user research, or a related field—preferably with time spent in innovation or new product development environments
Proven track record of leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies
Mastery of a wide array of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation
Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution
Exceptional communication, storytelling, and influence skills—executive presence a must
Passion for working on highly cross-functional teams and an entrepreneurial, 'builder' mentality
Bachelor's or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline
Preferred
Experience working with AI ML technology and customer engagement platforms
Experience working in trust, security, or fraud prevention
Experience guiding innovation in a multi-sided platform environment
Portfolio or case studies illustrating your impact on breakthrough product or business opportunities
Benefits
Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
A retirement savings program
Health care insurance
401(k) retirement account
Paid sick time
Paid personal time off
Paid parental leave
Company
Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
5001-10000 employees
H1B Sponsorship
Twilio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (215)
2024 (168)
2023 (209)
2022 (369)
2021 (264)
2020 (157)
Funding
Current Stage
Public CompanyTotal Funding
$614.42MKey Investors
Founders Circle CapitalBessemer Venture PartnersUnion Square Ventures
2021-07-28Post Ipo Equity· $378.22M
2017-03-08Post Ipo Equity
2016-08-01Post Ipo Equity
Leadership Team
Khozema Shipchandler
Chief Executive Officer
Aidan Viggiano
Chief Financial Officer
Recent News
2026-01-22
2026-01-21
alleywatch.com
2026-01-20
Company data provided by crunchbase