Ordergroove · 1 day ago
Technical Account Manager
United States
Full-time
Remote
Mid, Senior Level
3+ years expOrdergroove is a dynamic company focused on building innovative solutions in Relationship Commerce. The Technical Account Manager will own the technical relationship for a portfolio of strategic customers, serving as the primary technical advisor and guiding complex e-commerce integrations to ensure successful implementation and optimization of Ordergroove's platform.
Artificial Intelligence (AI)B2BE-CommerceEnterprise SoftwareSubscription Service
Responsibilities
Own technical partnership for strategic customers
Serve as the primary technical point of contact for a defined portfolio of post-sale customers
Build trusted relationships with senior technical stakeholders including CTOs, VPs of Engineering, IT leaders, and Ecommerce teams
Partner closely with Customer Success Managers while independently owning technical strategy, execution, and outcomes
Guide complex e-commerce integrations and architectures
Develop a deep understanding of each customer’s ecommerce ecosystem including platforms, custom applications, APIs, data flows, and third-party integrations
Provide guidance on optimizations and technical best practices within complex environments
Translate business requirements into technically sound, scalable solutions
Drive structure, clarity, and proactive execution
Bring strong organizational and program management discipline to technical account ownership
Identify technical risks, dependencies, and friction points early and recommend solutions before issues arise
Support ongoing optimization by identifying opportunities for improved integrations, feature adoption, and technical expansion
Act as a technical leader and trusted advisor
Troubleshoot complex technical issues and serve as an escalation point across teams
Communicate clearly and confidently with both technical and non-technical audiences
Ensure issues are owned, prioritized, and resolved with transparency and accountability
Contribute to internal documentation, playbooks, and best practices
Partner cross-functionally with Engineering, Product, Support, and Professional Services
Help define what great technical partnership looks like at Ordergroove as the function scales
Qualification
Required
3–6+ years of experience in a technical customer-facing role such as Technical Account Manager, Solutions Engineer, Implementation Consultant, or similar
Strong experience working with SaaS platforms in ecommerce, retail-tech, or mar-tech environments
Hands-on experience with ecommerce platforms such as Shopify, Salesforce Commerce Cloud, BigCommerce, or Magento
Solid understanding of web technologies including APIs, REST, JSON, authentication methods, and basic frontend and backend concepts
Comfortable collaborating with highly technical customer counterparts and internal engineering teams
Strong problem-solving skills with the ability to think critically about system design and trade-offs
Excellent communication skills, with the ability to explain complex technical topics clearly and concisely
Highly organized, able to manage multiple accounts and priorities in a fast-paced environment
Collaborative mindset and a strong sense of ownership and accountability
Curious, proactive, and motivated to continuously learn new technologies and ecommerce trends
Advanced skills in Google Suite
Preferred
BS / BA degree required, with a technical or related field preferred
Benefits
Flexible PTO
Annual personal development budget
Competitive compensation (including stock options)
Incredible, affordable benefits
Company
Ordergroove
Ordergroove is a subscription-based e-commerce platform for retailers and direct-to-consumer brands.
51-200 employees
H1B Sponsorship
Ordergroove has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$130MKey Investors
Primus Capital PartnersNational Securities Corporation
2022-11-10Private Equity· $100M
2017-01-17Series C· $20M
2013-01-01Debt Financing· $3M
Leadership Team
Greg Alvo
Founder & CEO
Ofir Shalom
Chief Technology Officer
Recent News
InternetRetailing
2025-11-04
Company data provided by crunchbase