ISYS Solutions, Inc. · 21 hours ago
MDA Network Controller
Hill Air Force Base, UT, US
Full-time
Onsite
Mid Level
$65K/yr - $75K/yrI2X Technologies is a reputable technology services company to the Federal Government, seeking an MDA Network Controller to support ongoing activities at Hill AFB, Utah and Scott AFB, IL. The role involves monitoring network events, incident correlation, fault analysis, and providing 24/7 support to ensure service restoration and operational efficiency.
AssociationCommunitiesMedical
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Create and update tickets utilizing Remedy
Independently triages and manages ticket que in respective technology, and provides feedback and guidance for tickets of concern
Monitor network events and element management failures in real-time on a 24x7x365 basis across several monitoring tools
Incident Correlation and Fault Analysis:Proactively analyze alarms; provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information; identifying the fault condition and its impacts; isolating root causes; coordinating correction of fault situations regardless of the fault in the infrastructure; Assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution
Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents
Incident Analysis (Fault Isolation): Support the fault isolation process; diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs; identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities; Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment
Support all customers to include providing global situational awareness support
Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary; Verify that service has been restored upon resolution of all customer-initiated tickets
Network/Service Restoration: Restore networks and service to full operation; Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs; Identify failures that are attributable to a different causes and impacts; Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs); Reroute routine circuits within 24 hours of notification; Documenting reroute in the configuration management database (CMDB); Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket
Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outline
Works directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities
Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II; Record, asess, track, and monitor incident tickets escalated to operational infrastructure
Demonstrated knowledge of training, standard operating procedures, and tools within O&M: Evaluates and provides feedback for training, standard operating procedures, and tools; Assist in monitoring training Network controllers within O&M; assist in training junior-level Network controllers within O&M; Effectively communicates with the O&M team and the customer; Effectively communicates with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN; Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers.Provide technical advice and insight to peers and customers to assist in resolution of complex issues
Demonstrated comprehensive understanding of and ability to apply principles, theories, and concepts of networking and has a broad understanding of other related specialty areas
Provide advanced level technical support of the DISN customer
Independently works on projects or assignments for future operations within O&M and impacting the DISN
Resolve multi-layer complex issues that cross several NOC or domain within O&M
Demonstrate extensive proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc
Demonstrate proficiency of several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc
Qualification
Required
Degree Required
Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date
Ability to work in a 24/7 operation
Experience with one or more of the following: alarm surveillance, fault management, LAN/WAN maintenance, performance management
Advanced Knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching
General understanding of network topologies, both transport and IP
Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance
US Citizenship is required
Active Secret clearance is required
Preferred
Tech control facility or cyber transport experience
Circuit actions and vendor experience
IP architecture experience
Telco NOC, inside or outside plant experience
Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management
Any additional certifications to include: CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional Program
Benefits
Competitive compensation program
Comprehensive benefits package
Company
ISYS Solutions, Inc.
ISYS provides “Best in Class” medical case management to the worker’s compensation industry's claims professionals.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alysha Loumakis-Calderon, B
President & CEO
Chris Loumakis
Founder & Chairman
Recent News
Washington Technology
2025-03-18
2022-07-04
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