Infotree Global Solutions · 2 hours ago
Customer Service Representative
Toledo, OH
Contract
Hybrid
Entry Level
$18/hr - $20/hr
1+ years expInfotree Global Solutions is seeking a Bilingual Customer Support Representative. The role involves serving as the first point of contact for customer inquiries about the company's products and services, ensuring professional and timely responses to all communications.
Human ResourcesStaffing AgencyTechnical Support
Hiring Manager
Redhima Sharma
Responsibilities
Provide quality service to internal and external customers
Handle incoming customer calls, emails and web inquiries regarding company’s products and warranties
Ensure a timely and professional response
Enter all relevant information regarding inquiries into company’s system
Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information
Advise customers on newly available products and programs to promote the OC brand and drive overall sales
Follow up with customers as requested
Qualification
Required
Bilingual (English and Spanish)
Mexican and Puerto Rican Spanish dialects work really well in this role
Some type of customer service experience
High School Diploma or equivalent
Prior customer facing role or call center experience desired
Customer and team focused
Excellent verbal and written communication skills
Able to work in multiple internet based systems
Must have access to internet and email
Flexible and available to work slightly varying schedules
Reliable internet and the company will supply equipment to complete successful work from home environment
At least one year work experience in a customer facing environment
Strong oral and written communication skills
Proficient typing skills
General business acumen
Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel
Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments
Strong team building, customer service, planning and organizing skills
High attention to detail with the ability to handle multiple priorities
Ability to excel in a fast paced and ever-changing work environment
Ensures personal accountability
Quickly learns and adapts to change
Inquisitive and curious
Preferred
Associates or Bachelors Degree preferred
Building materials experience desirable
1-3 years prior customer service experience
Prior experience working in a team environment
Company
Infotree Global Solutions
Infotree Global Solutions is a talent management company specializing in staffing and payroll solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kingswood Capital Management
2025-02-20Private Equity
Leadership Team
Matt Milano
Chief Executive Officer
Klaus Geiser
Chief Financial Officer
Recent News
Company data provided by crunchbase