MedAire · 7 hours ago
Global Operations Customer Service
Phoenix, AZ
Full-time
Onsite
Entry Level
1+ years expMedAire is the world's leading medical and travel security risk services company, seeking a Global Operations Customer Service representative. The role involves providing assistance for medical, security, and logistical requests, ensuring high-quality service and effective case management.
Airlines/Aviation
Hiring Manager
Robyn Allen
Responsibilities
Providing all types of assistance for medical, security, and logistical-related requests originating from our Global Response Centre to our clients
Deliver high-quality service, through effective case management, bringing swift and accurate resolution to situations presented
Execute cases with high standard customer service
Work collaboratively between operations, medical, and security specialists
Provides an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programs to our clients
Qualification
Required
1 – 2 years of experience in logistics and customer service is required
Experience working in logistics, travel, and/or healthcare sector is desirable
Experience in a phone-based or call center environment is desirable
Experience working in a fast-paced, demanding environment
Company
MedAire
MedAire, an International SOS company, is the global leader in aviation and maritime health and safety solutions, with 40 years dedicated to ensuring the wellbeing of crew and passengers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Dickey
Vice President, Strategic Partnerships
Company data provided by crunchbase