Wabtec Corporation · 2 hours ago
Senior Field Service Resident Reliability Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
$27/hr - $36/hr
8+ years expWabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. They are seeking a Senior Field Service Resident Reliability Engineer to provide technical and customer support to ensure the reliability of Wabtec products at transit authority locations.
Railroad Manufacture
No H1B
Responsibilities
Serve as key Wabtec representative on Transit Authority sites to support assigned Wabtec Product Lines. This includes modifications, warranty and aftermarket activities. Focus on supporting customer repair activities to ensure Wabtec product reliability
Assist Transit Authority Car Equipment and Repair Operations with technical repair support, debugging and troubleshooting of assigned Wabtec products
Proactively obtain customer reliability/performance information and inform the responsible Wabtec Product lines. Analyze reliability data and search for opportunities to improve product reliability. Use data to engage customer and recommended changes to procedures and component replacement intervals that improve product reliability
Serve as key liaison between the customer and product line engineering. Become the key Wabtec resource for understanding customer repair activities and product reliability trends
Lead Site Safety at NJ Transit
Manage NJ Transit site safety training requirements for Field Service and Wabtec visitors
The FSRT must comply with the PPE (personal protective equipment) requirements and general safety policies of the rail car builder and/or transit authority, while on their premises. Field service personnel must also comply with all aspects of the Wabtec ‘2 minute warning’ safety initiative
Manage site inventory (warranty)
Manage onsite tool requirements (calibration/replacement/requisition)
Capture and record fleet subsystem data to support the installed base records in Salesforce (record top-level or multiple component p/n’s)
Record issues and negative performance against the installed base in SF to build database of application specific product performance intel
Maintain 'on-hand' (paper and digital) (by vehicle and/or division) copies of relevant mechanical and electrical drawings/schematics to support troubleshooting and other warranty issues. All drawings/schematics/documents shall remain the property of Wabtec and shall not at any time be distributed and/or published without the prior written consent of Wabtec
Monitor and support the OE activities as needed
Quarterly reviews with Account Executive and OE Project PM’s
Review material inventory needed to support OE commissioning
Coordinate Wabtec personnel coming on site with NJT host/escort
Manage FS personnel needs for larger campaigns
Attend and assist NJT with first time and prototype installations
Participate in Wabtec conference calls and on-site meetings with Customers, Wabtec Field Service, Sales & Key Accounts, Project Management & Aftermarket departments
Attempt to understand upcoming material demands/needs based on NJT forecasting
Be the frontline defense for any material concerns, reported technical, and/or workmanship issues
Perform Repairs, FMIs, or other minor work as needed
SFSRT must adhere to all product line procedures for returning material. Prior to accepting any parts returned by the rail car builder for warranty purposes be sure to inspect such parts for damage. If such parts have been damaged by the rail car builder then document this on the relevant form and if required take pictures. Keep an excel summary spreadsheet of all issues that can be back charged to the Customer
Keep a log book (or a binder of all work orders) of all trouble calls from the customer. For each log entry record the following information: date of call, time of call, who called, car number, position of the defective component on the rail car, description of problem, customer work order number, time arrived on site
For every Service Call, complete a customer service work order form and keep a copy for your records to satisfy future audits. Brief the rail car builder personnel as required on findings and actions taken as a result of the service call. Ensure that all customer work orders (for Wabtec system defects) get addressed and closed out as soon as possible without delay, and within the time frame specified by the rail car builder, unless prevented by car or parts availability
Respond to the customer’s requests for assistance on all Wabtec systems within the number of hours allocated as per the contract between Wabtec and the customer. As & when required by Wabtec and/or the customer the field service technician may be called on to carry a cell phone and be available during the night shift or other shifts (and/or on the weekend) to troubleshoot/repair any problems/issues with the Wabtec systems
Support the product line engineers, during training (especially on-car training) on the Wabtec systems to either personnel from the car builder or the transit authority as required by Wabtec/Project Management
The FSRT will be required to take direction from immediate supervisor as well as other identified Wabtec management
Qualification
Required
Technical training in both electrical & mechanical systems
Requires at least 8 years of working as a technician or equivalent
Knowledge of the rail industry is an asset
Strong knowledge of PC's / laptops
Ability to troubleshoot using the laptop as a tool
Strong knowledge of MS Excel
Ability to perform software downloads
Strong mechanical aptitudes
Technical competence in both electrical & mechanical systems
Hands on type of person
Ability to lead temporary manpower is an asset
Integrity & honesty
Accountability
Ability to work unsupervised in transit authority locations
Valid driver's license
Benefits
Health, welfare, and retirement
Company
Wabtec Corporation
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Raj Gupta
President and CEO, Maintenance of Way
Cherie Reardon, SPHR
Vice President, Human Resources - Engineering/Technology & Chief Technology Officer
Recent News
2024-05-05
2024-05-05
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