Kellenberger · 5 hours ago
Diagnostic Service Technician
Elgin, IL
Full-time
Onsite
Entry, Mid Level
$36/hr - $38.50/hr
2+ years expKellenberger is a company seeking a Diagnostic Service Technician to provide diagnostic support to both internal and external customers. The role involves serving as the incoming service help desk and includes responsibilities such as troubleshooting and repairing mechanical and electronic systems.
Machinery
Responsibilities
Diagnostic and repair support for mechanical, electrical, electronic, hydraulic and pneumatic systems
Demonstrate and instruct operating procedures for machine tool equipment and related accessories
Communicate directly with customers through a variety of means such as phone, email, and video conferencing to identify and resolve issues
Communicate with field service staff and spare parts department to coordinate appropriate customer service activities
Provide after-hour phone support for key customers and service engineers as needed
Complete service reports, service billings, and expense reports in a timely manner
Qualification
Required
Associates Degree in Electronic Technology or Machine Tool Technology preferred
Degree or certification in a related field considered
2 years of experience in trouble-shooting and repair required
Experience with Microsoft Outlook and Microsoft Office applications required
Working knowledge of machine design, operation, and set up including CNC/PLC equipment
Knowledge of mechanical and electrical repair practices
Problem solving experience with CNC controls (Fanuc, Siemens and Heidenhain)
Ability to read parts manuals, electrical and mechanical schematics, assembly instructions, and troubleshooting guides
Effective communication, interpersonal, and organizational skills
Benefits
Health, dental, vision, life and supplemental insurance.
Paid time off (PTO) and holidays.
Retirement savings plan (401(k) or equivalent).
Professional development opportunities.
Employee Assistance Program
Short- and long-term disability
Company
Kellenberger
Kellenberger, with around 700 employees, is a world-renowned manufacturer of grinding machines and systems for one-off production and production as well as machines for hard turning.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase