Hyatt Place + Hyatt House Charleston Historic District · 8 hours ago
PM Front Desk Supervisor
New Orleans,LA,US
Full-time
Onsite
Entry, Mid Level
2+ years expHyatt Place + Hyatt House Charleston Historic District is seeking a Front Desk Supervisor to assist the Director of Front Office and/or General Manager. The role involves providing excellent service to guests, maximizing room revenue, and ensuring the smooth operation of front desk activities.
Hospitality
Responsibilities
Approach all encounters with guests and associates in a friendly, service-oriented manner
Set the standard for guest relations at the Front Desk
Obtain all necessary information when taking room reservations
Monitor all V.I.P. and special guest requests
Review Front Office log and Trace File daily
Fully comprehend and execute all relevant phases of the front desk computer system
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
Be aware of all rates, packages, and promotions currently underway
Be familiar with all in-house groups
Be aware of all closed-out and restricted dates
Follow and enforce all Avion Hospitality hotel credit policies
Be able to perform all duties of Front Desk Agent
Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed
Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met
Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel
Assist the Director of Front Office in ensuring that associates are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, and guest request log)
Have knowledge of and assist in all emergency procedures as required
Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner
Be able to perform, complete, and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner
Ensure that associates are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and all other associates
Ensure the maximization of room revenue through Rooms Merchandising
Answer all guest inquiries in a timely and professional manner
Be involved in departmental meetings, planning, and execution
Help maintain productivity levels at or above budgeted standards
Perform any other duty as required by management
Assist in training of new hires and current associates regularly
Attend meetings as required by management
Qualification
Required
At least 2 to 3 years of progressive experience in a hotel or a related field is required
High School diploma or equivalent required
Must have a valid driver's license for the applicable state
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must be able to work well in stressful, high-pressure situations, including the ability to handle guest objections and disputes to satisfactory results
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
Must be able to work with and understand financial information and data, and basic arithmetic functions
Preferred
Previous supervisory responsibility preferred
College coursework in related field helpful
Company
Hyatt Place + Hyatt House Charleston Historic District
Hyatt Place Charleston Historic District + Hyatt House Charleston Historic District offers two unique perspectives for Charleston visitors where each brand retains its signature amenities, allowing each guest to customize their stay.
Founded in 2015Charleston, South Carolina, US
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase