DLP Capital · 1 day ago
Front Desk Associate
St Augustine, FL
Full-time
Onsite
Entry Level
$18/hr - $23/hr
2+ years expDLP Capital is seeking a Front Desk Associate, also known as a WOW Coordinator, to join their team at headquarters in St. Augustine, FL. This role is essential for creating a welcoming atmosphere for visitors and managing inquiries, ensuring a professional experience for all who enter the premises.
Financial ServicesLendingReal Estate Investment
Responsibilities
Oversee deliveries to the lobby/mailroom area
Assist in answering all incoming phone calls by the second ring
Ability to listen actively and handle emotional residents with professionalism
Act as the primary point of contact for tenant inquiries, and complaints ensuring all submissions are logged in the property management software
Manage building key fobs (issue/track/log/ collect/ replacement)
Keep the front lobby neat and professional-looking at all times
Process important queries and manage customer expectations in a polite and friendly manner. Ability to listen actively and handle emotional residents with professionalism
Accomplish office tasks and follow up through to completion
Serve as a backup to the other Executive and Administrative assistants
Serve as the first person that visitors and callers to the St. Augustine's office interacts with, representing DLP in a professional and kind way
Greet and Check-in DLP guests/visitors
Be part of the Office Administration team responsible for maintaining a professional and pleasant office environment, including ordering supplies, managing vendor relations, keeping an eye out for improvements, etc
Be part of the Sunshine team and attend all meetings
Deliver a WOW Service to customers, clients, visitors, and team members, maintaining a professional environment
Act as a WOW concierge to our investors for their vacation rental reservations. Providing additional local area information for their stays
Other duties as assigned
Qualification
Required
Welcome working in and thriving in a fast-paced environment
Able to lift 20-25 pounds
Minimum of 2 years of client-facing experience
Basic computer literacy skills and talent for technology
Advanced written and verbal communication skills
Polite, friendly, and self-assured attitude
Skills in multitasking and good time management
Preferred
Leasing or Property Management experience is a plus
AppFolio experience a plus
Benefits
Unlimited PTO
Health/dental/vision/life insurance
401(k) matching
Learning/educational incentives
Volunteer Time Off
Well-being programs
Company events
Self improvement/productivity tools
The incredible feeling of making a difference
Company
DLP Capital
DLP Capital is a private, diversified real estate investment firm.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Don Wenner
Founder & CEO
Nick Stonestreet
President Financial Services
Recent News
2026-01-22
The Morning Call
2025-11-29
Company data provided by crunchbase