Murdoch's Ranch & Home Supply · 3 days ago
Customer Service & Returns Specialist (Full-Time)
Fort Collins, CO
Full-time
Onsite
New Grad, Entry Level
$17/hr - $19/hrMurdoch's Ranch & Home Supply is a company dedicated to providing exceptional customer service. The Customer Service & Returns Specialist is responsible for processing eCommerce order returns, addressing customer complaints, and assisting customers with various inquiries related to orders and returns.
FashionReal EstateRetail
Responsibilities
Processes eCommerce order returns daily
Address customer complaints by researching, responding, and following up with customers in a timely manner
Assist customers with any issues regarding their returns or their orders via emails or by phone
Greet customers via telephone to assist customers with website registration, order processing, product information, pricing, shipping information and general eCommerce information
Liaise with our store locations for any issues raised by customers regarding either orders or returns
Review, accept, and process manual orders received by phone
Work with courier companies over issues raised by customers regarding either orders or returns
Work with the entire eStore team to accomplish store goals and make customers happy
Other duties as assigned
Qualification
Required
Have excellent customer service skills
Be familiar with standard concepts and practices within the eCommerce retail environment
Previous experience with customer service phone, chat, and email a plus
Be proficient in Microsoft Office Suite along with IT experience including trouble shooting skills
Demonstrate the ability to multi-task within an evolving fast-paced working environment
Have effective communication (written, oral and interpersonal)
Benefits
Amazing Employee Discount on everything from clothes to power tools to pet food.
Multiple Health Insurance options to best suit your needs after 60 days.
Dental & Vision options to complete your health plan.
Life Insurance to secure your family’s financial future.
Paid Vacation allows you to relax and recharge.
Holiday Pay throughout the year so you can celebrate with your family.
Paid Sick Time empowers you to stay home and focus on your health without losing pay.
401(k) with a generous 4% company match to help plan for retirement.
Paid Parental Leave to take time to bond with your family’s new addition.
Community Giving Program matches your donations and provides paid volunteer hours.
Wellness Program saves you money by lowering medical premiums with credits earned.
Training Program helps you expand your knowledge and skills with over 250 courses.
Other various Voluntary Insurance Options.
Company
Murdoch's Ranch & Home Supply
Murdoch's Ranch & Home Supply is a retail company offering clothing, footwear, and home tools.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
MaryKay Yeley
Board Chair
R
Rick Ungersma
Owner
Recent News
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