Florida Detroit Diesel Allison · 11 hours ago
Maritime Customer Service Representative
Channelview, TX, US
Full-time
Onsite
Entry Level
1+ years expKirby Inland Marine LP is seeking a Maritime Customer Service Representative to facilitate communication among various stakeholders involved in vessel operations. The role includes coordinating barge preparations, scheduling, and ensuring compliance with trip requirements.
Oil & Energy
Responsibilities
Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower. Record events and prepare scheduled reports
Answer incoming phone calls
Attend daily meetings as required
Review traffic for status, accuracy, and report any potential problems to the appropriate department
Assign primary vessel group as required
Confirm trip requirements are met
Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.)
Assist in the facilitating any action plans developed to address a problem
Coordinate horsepower requirements with the Scheduler or Scheduling Manager
Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required)
Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required)
Schedule barges as directed
Send vessel orders as directed
Coordinate fleet departures/arrivals
Calculate and update ETAs on barges in Oasis
Call dock representatives to solicit status for barges prior to arriving port
Tender barges upon arrival in port as required
Document all pertinent trip information and complete reports and written turnover plans for shift relief
Coordinate trip requirements including but not limited to
Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc
Communicate delays to Sales and customers
Monitor heating orders
Ensure appropriate traffic is correctly entered into Oasis
Act as ship agent (cleaning, fueling) when required
Assess all criteria to determine shore tankermen service
Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc
All other duties as assigned
Qualification
Required
High school diploma or formal training required
Strong written and verbal communication skills
Organized, detail-oriented and accurate
Self-motivated and multi-task oriented
Ability to operate standard office equipment such as a personal computer
Preferred
College degree preferred
Minimum 1 year logistics or maritime experience
Company
Florida Detroit Diesel Allison
Florida Detroit Diesel-Allison (FDDA) has been providing Florida’s largest companies and individuals with power solutions for over 60 years with over 250 employees, including over 120 skilled technicians, in ten locations.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Merrifield
CEO
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