B. F. Saul Company Hospitality Group · 2 days ago
Housekeeping Supervisor - Hampton Inn Cascades - starting at $18.50/hour
Sterling, Virginia
Full-time
Onsite
Entry Level
$18.50/hr - $18.50/hr
1+ years expB. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. This position is responsible for supervising, training, and inspecting the performance of assigned Room Attendants, Housepersons, and Lobby Attendants to ensure all procedures meet the hotel's standards.
Association
Responsibilities
Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, recording housekeeping actions in all areas of the hotel
Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable
Works side by side with staff to train and model appropriate guest service standards
Achieves goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction
Conducts routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations
Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals
Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents
Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable
Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members
Assist with coaching, and development of all team members
Assist with required training for department team members and ensuring training records are maintained
Analyzes quality issues, identifies training needs and ensures implementation to improve results
Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies
Promotes collaboration and positive, professional work environment
Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs
Uses expertise to advise and implement changes to housekeeping operations as needed
Assist with housekeeping/laundry initiatives and meeting productivity standards at the hotel level
Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills
Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines
Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures
Qualification
Required
High school diploma or GED preferred
Minimum 1 year housekeeping experience preferred
Must be detail oriented
Ability to communicate well with all levels within and outside the organization
Be able to problem-solve with team members and guests
Must be able to manage multiple priorities in a fast-paced environment
Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift
Significant bending required
Preferred
Bi-lingual ability preferred
Company
B. F. Saul Company Hospitality Group
B. F. Saul Company Hospitality Group is the hospitality subsidiary of the largest, private real estate and banking concerns in DC.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase