VC3 · 20 hours ago
IT Systems Engineer I
Pamlico County, NC
Full-time
Hybrid
Entry Level
2+ years expVC3 is a company that serves municipalities and organizations across the United States and Canada, focusing on delivering effective IT solutions. In this role, you will resolve complex technical issues, manage escalated service requests, and support key business technologies to ensure client success.
Information TechnologyPrivate CloudSoftwareWeb DesignWeb Hosting
Responsibilities
Receive and respond to escalated service requests, incidents and change requests in a timely manner
Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers
Complete technical administrative tasks such as virus/malware removal, phishing email remediation, add/remove/change virtual server resources, and application password resets
Expertise with Active Directory and Group Policy Management
Strong background working in Microsoft 365 Partner Center/Entra ID
Identify recurring issues and initiate problem tickets for them
Make recommendations for improvements of supported hardware and software, with an eye on our clientele’s security posture
Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
Participate in the on-call rotation (1 week every 3-4 months)
Additional duties as required
Qualification
Required
2+ years relevant technical experience OR 1 year experience in Service Technician I or II at VC3
2+ years experience managing: Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare
Receive and respond to escalated service requests, incidents and change requests in a timely manner
Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers
Complete technical administrative tasks such as virus/malware removal, phishing email remediation, add/remove/change virtual server resources, and application password resets
Expertise with Active Directory and Group Policy Management
Strong background working in Microsoft 365 Partner Center/Entra ID
Identify recurring issues and initiate problem tickets for them
Make recommendations for improvements of supported hardware and software, with an eye on our clientele's security posture
Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
Participate in the on-call rotation (1 week every 3-4 months)
Additional duties as required
Preferred
CompTIA Network/A+, Microsoft 365 or Azure certifications highly desired
Benefits
Company-paid time off
Employee and Family Assistance Program
Company-matched 401(k)/RRSP plans
Leadership Academy
Monthly learning sessions
Mentorship programs
Learning reimbursements
Internal career fairs
Job shadowing
Personalized career-pathing
Company
VC3
VC3 is a managed service provider that serves governments, financial services institutions, and commercial firms.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Audax Private Debt
2022-07-01Debt Financing
2021-03-12Acquired
2016-02-17Series Unknown
Leadership Team
Sandy Reeser
Chief Executive Officer
Recent News
Company data provided by crunchbase