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Verizon · 1 day ago

Consultant

Richmond, Virginia

Full-time

Hybrid

Entry Level

2+ years exp

Verizon is a leading telecommunications company that empowers individuals and businesses through innovative technology solutions. They are seeking a Customer Sales and Service Representative who will deliver exceptional customer experiences, assist with service inquiries, and achieve sales goals while maintaining customer loyalty.

Communications InfrastructureInternetInternet of ThingsMobileTelecommunications

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of Verizon’s products and services to effectively service and retain customers

Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience

Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues

Responding to requests from customers about Verizon products and services

Verifying service order accuracy and completeness and making corrections/changes, as needed

Negotiating the collection of overdue bills

Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business

Managing various systems and work tools while engaging on the phone with customers

Qualification

Customer ServiceSales SkillsCall Center ExperienceCollections ExperienceCommunication Skills

Preferred

Related Associate Degree or 2+ years' relevant experience

Customer Service call center experience

Previous collections experience

Experience with selling products and services

Customer service skills

Demonstrated ability to communicate with detail and precision

Benefits

Health and wellness benefits

401(k) Savings Plan

Paid time off

Adoption assistance

Tuition assistance

Company

Verizon

Glassdoor3.8

Verizon is a broadband and telecommunications company that provides information and entertainment services.

Founded in 1983

New York, New York, USA

10001+ employees

https://www.verizon.com

H1B Sponsorship

Verizon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (3)

2023 (2)

2022 (6)

2021 (6)

2020 (8)

Funding

Current Stage

Public Company

Total Funding

$34.39B

Key Investors

Maryland Department of Housing and Community DevelopmentU.S. Department of DefenseConnect Maryland

2025-07-30Post Ipo Debt· $2.29B

2024-06-20Grant· $2M

2024-02-26Post Ipo Debt· $1B

Leadership Team

Daniel Schulman

Chief Executive Officer

Santiago Tenorio

SVP & CTO