Waterworks Aquatics · 6 hours ago
Customer Experience Expert - Reception/Call Center
Pasadena, CA
Part-time
Onsite
Entry Level
$22/hr - $25/hr
2+ years expWaterworks Aquatics is a premier swim school with over 35 locations across California and Colorado. They are seeking a Customer Experience Expert to greet families, handle lesson registrations, and create memorable experiences in a fast-paced environment.
EducationSportsSwimmingTraining
Responsibilities
Be the welcoming face of Waterworks — greet and assist families in person and over the phone
Register new customers, schedule lessons, process payments, and manage accounts
Communicate clearly and help families choose the right lesson packages
Listen with empathy and find creative solutions to meet families’ needs
Enjoy interacting with children and families in a lively, fast-paced environment
Help maintain a clean and safe lobby by wiping down surfaces, keeping floors dry, and restocking supplies as needed
Work as part of a supportive team to reach registration and retention goals
Qualification
Required
At least 17 years old with a minimum of 2 years of customer service experience
High school diploma or equivalent; strong verbal communication and computer skills
Proficient typing (40+ WPM) and comfort with basic POS systems
Weekend availability required
Benefits
401(k) with company match
Dental & vision insurance (available for part-time and full-time employees)
Paid training and performance reviews every six months
Appreciation events, company parties, and free snacks throughout the year
Employee discounts and opportunities for professional growth
Company
Waterworks Aquatics
Waterworks Aquatics is a swim school that provides swimming lessons for all ages and skill levels.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase