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Honeywell · 14 hours ago

Sr Technical Support Professional - Mechanical

Phoenix, AZ, United States

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Honeywell is a leading software-industrial company that provides innovative solutions across various sectors. The Sr. Technical Support Professional will deliver exceptional technical support for Aerospace products, resolve complex technical issues, and enhance customer experiences while improving operational processes.

AerospaceElectronicsInformation TechnologyInnovation ManagementManufacturingService Industry

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Respond to phone calls and emails requiring Honeywell mechanical technical support

Resolve complex technical issues concerning installation, maintenance, troubleshooting, repair, overhaul, operation, modification, and certification of Honeywell electrical systems

Capture and reuse technical knowledge gained during the technical issue resolution process – knowledge management

Using Lean Six Sigma tools, participate in or lead projects that will drive improved customer experience and improved business processes

Document customer issues in Salesforce.com customer relationship management system

Build relationships with customers and internal support teams

Qualification

Troubleshooting electrical systemsAirframePowerplant licenseTechnical Data comprehensionAerospace business acumenCustomer-facing support experienceAnalytical problem-solvingMicrosoft Office skillsCommunication skillsWork independentlyInterpersonal skills

Required

10 years of experience troubleshooting electrical systems on business, commercial, and/or military aircraft

Proficient in reading and understanding Technical Data

Airframe and Powerplant license (A&P) or AME equivalency (5 years R&O)

Direct customer-facing support experience

Preferred

Bachelor's degree in Engineering or a related field; Master's degree preferred

Knowledge of aircraft maintenance and flight operations

Aerospace business acumen

Strong analytical and problem-solving skills

Proven track record in meeting customer commitments and resolving customer concerns in a timely manner

Ability to work under pressure

Strong written and verbal communication skills

Microsoft Office skills (Excel, Word, PPT, Outlook, Teams)

Ability to work independently with little supervision

Strong interpersonal skills and ability to form valuable professional relationships

Benefits

Employer-subsidized Medical, Dental, Vision, and Life Insurance

Short-Term and Long-Term Disability

401(k) match

Flexible Spending Accounts

Health Savings Accounts

EAP

Educational Assistance

Parental Leave

Paid Time Off (for vacation, personal business, sick time, and parental leave)

12 Paid Holidays

Company

Honeywell

Glassdoor4.0

Honeywell is a technology and manufacturing company that produces products for the automation, aviation, and energy transition industries.

Founded in 1906

Charlotte, North Carolina, USA

10001+ employees

http://www.honeywell.com

Funding

Current Stage

Public Company

Total Funding

$11.4M

2009-10-27Grant· $11.4M

1985-09-27IPO

Leadership Team

Jim Masso

President & CEO - Honeywell Process Solutions

Vimal Kapur

Chairman and Chief Executive Officer

Recent News

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Company data provided by crunchbase