Xtrm Inc. · 2 hours ago
Customer Success Specialist I – FinTech (Fully Remote)
United States
Full-time
Remote
Entry, Mid Level
2+ years expXtrm Inc. is a global FinTech payments company that provides a next-generation platform and embedded payment API. The Customer Success Specialist is responsible for supporting customers by resolving inquiries, managing investigations with banking partners, and ensuring a positive user experience throughout the customer journey.
Cloud ComputingFinanceFinancial ServicesFinTech
Responsibilities
Respond promptly to customer support tickets in accordance to the customer’s service level agreement (SLA) and guide the customer throughout the support process
Troubleshoot support tickets by researching the matter, attempting to replicate the situation, and/or consulting with Xtrm’s internal resources
Manage investigations with Xtrm’s banking partners by forwarding requested correspondence, confirming banking information, researching banking activities, communicating issues, and ensuring prompt resolution of any pending matters
Ensure successful customer onboarding by maintaining Xtrm’s Master Administration functions, setting up ACH funding when required, and updating all relevant system configurations
Maintain up-to-date knowledge on internal/external compliance, payments, and funding/financing policies
Review system transfer history to investigate locked wallets, verify whether funds were successfully sent, and obtain authorization to unlock the affected wallets
Identify key trends and themes from customer feedback and support interactions to inform and guide ongoing platform development
Other duties as assigned
Qualification
Required
High school diploma, GED, or equivalent
2+ years of experience in customer support or customer success within the financial services, payments, or foreign exchange industry
Strong working knowledge of Google Suite
Outstanding troubleshooting skills and a passion for problem-solving and investigation
Excellent written and verbal communication skills/ Fluent English
Ability to manage a heavy workload and prioritize responsibilities appropriately
Preferred
Bachelor's degree preferred
Knowledge of regulatory and compliance requirements
Experience working with Freshdesk or similar helpdesk software
Experience working with Google Docs and Excel
Company
Xtrm Inc.
Xtrm is a powerful global payment platform and API powered by an intelligent digital wallet architecture that allows any size company or developers to integrate, receive, manage and make any type of B2B, B2C, C2C and C2B global payments for themselves or for their customers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Grogan-Crane
Founder and CEO
Kyle Sloat
VP of Partnerships
Recent News
Hyve Managed Hosting Corp
2025-10-23
Company data provided by crunchbase