Concord Hospitality Enterprises · 2 days ago
Front Desk Clerk Flexible AM/PM Full Time Must be able to work weekends and Holidays
Dayton, OH
Full-time
Onsite
New Grad, Entry LevelConcord Hospitality Enterprises is seeking a Front Desk Clerk to provide the highest quality of service to customers. The role involves efficiently checking guests in and out, handling guest complaints, and ensuring a clean and organized front desk area.
HospitalityTourism
Responsibilities
Provide the highest quality of service to the customer at all times
Promptly and effectively handle guest complaints and requests
Check guests in and out efficiently and in a friendly professional manner
Secure a method of payment for all guests at check in. Always follow procedures as required by Concord Hospitality
Post guest charges, compute guest bills, collect payments, and make change following all cash handling procedures
Understand the Marriott Bonvoy program and promotions
Accurately direct incoming calls to the appropriate department
Answer switchboard in accordance with proper telephone etiquette standards
Block rooms and handle special requests
Monitor room availability
Handle safety deposit boxes for guests
Maintain knowledge of emergency and security procedures
Offer and properly handle wake-up call requests
Ensure front desk, public space, back office and lobby area are kept clean
Open and close shifts; make cash drops
Ensure all credit cards, cash, and change funds are balanced throughout each shift
Complete shift reports and log information and review with incoming staff including management
Coordinate with maintenance regarding all guest requests or issues
Log and manage lost and found items in the digital platform and ensure items are held in the appropriate area
Qualification
Required
High school diploma or equivalent preferred
Prior hospitality or customer service experience is a plus
Strong interpersonal and communication skills
Ability to multitask and remain professional in a fast-paced environment
Detail-oriented with strong organizational skills
Flexibility to work varied shifts, including evenings, weekends, and holidays
Benefits
Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) program with company match
Tuition assistance
Discounted room rates at Marriott and Concord-managed hotels
Training, development, and career advancement opportunities
Company
Concord Hospitality Enterprises
Concord Hospitality Enterprises specializes in the fields of hotel development, third party acquisitions, and hotel revenue management.
Founded in 1985
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$16.73MKey Investors
CIM Group
2026-01-12Debt Financing
2025-10-28Undisclosed· $9.11M
2018-10-01Acquired
Leadership Team
Brian Cornell
Chief Information Officer
Recent News
2025-10-01
2025-09-17
Company data provided by crunchbase