Keystone Pacific Property Management · 6 hours ago
Director of Community Management
Aurora,CO,US
Full-time
Hybrid
Lead/Staff, Director/Executive
3+ years expKeystone Pacific Property Management is a prestigious property management firm headquartered in Irvine, CA, seeking an experienced Director of Community Management. The role involves overseeing a portfolio of communities and managing Community Association Managers to ensure client satisfaction and account retention.
CommunitiesReal Estate
Responsibilities
Partner with the association's Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives. Act as liaison to ensure quality service is delivered, that Board expectations are met, and assist with prompt response and resolution to questions/problems
Responsible for overseeing and managing their budget and P&L for the assigned team
Responsible for overall group performance relating to client satisfaction and account retention
Participates in the hiring process, management, and training. Follows all Human Resources policies
Attends one board meeting per year for each account of managers supervised
Monitors and develops Team Member performance to include providing supervision, scheduling, conducting, counseling, and delivering recognition
Ensures Team Members have current knowledge of services, facilities, properties, events, and other information required to provide good customer service
Makes merit decisions within budget or in accordance with established guidelines
Maintain knowledge and understanding of contracts between the association, vendors, and Keystone Pacific. Ensure all contractual obligations are being met. Monitor vendor contracts regularly
Act as the primary liaison with homeowners. Provide information and resources needed to provide excellent customer service
Conducts on-site inspections as required contractually. Identify deficiencies and provide recommendations and action plans to improve the property
Lead change management activities that are needed to support organizational development and new technology initiatives
Support the sales and growth goals for the region through developing leads and supporting and/or delivering sales presentations to potential clients
Practice and adhere to Keystone’s Core Values, Mission, and Vision
Any additional job duties as required by the supervisor
Qualification
Required
Must have a valid Driver's License and maintain a clean MVR
Must have reliable transportation and the ability to drive
Ability to lead others through mentorship and training
Excellent organizational and time management skills
Excellent customer service skills
Excellent interpersonal skills
Strong verbal and written communication
Verifiable references
Able to pass a background check
Bachelor's degree in Business desired
High School Diploma or GED required
3-5 years of experience as a Community Manager
Supervisory experience is strongly desired
Must maintain/possess CMCA
Must possess/be in pursuit of PCAM
Benefits
Competitive Salary
Hybrid and Flexible working arrangements
Work-Life Balance
Opportunities for career growth
Training and mentorship from successful leaders in the HOA industry
Support for Continued Education
Cell Phone Stipend
Mileage Reimbursement
Medical (HMO and PPO), Dental, and Vision
Flexible Spending Account
Pet Insurance
Pre-Paid Legal
Employer Paid Basic Life/AD&D Insurance
Voluntary Life and Short-Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement plan with Company Match
Financial and Health/Wellness Education
Paid Time Off (PTO)
12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)
Company
Keystone Pacific Property Management
Keystone Pacific Property Management is a reputable community association management firm.
201-500 employees
H1B Sponsorship
Keystone Pacific Property Management has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Jared Jones, CPA
Chief Financial Officer
Recent News
Company data provided by crunchbase