Edward Jones · 1 week ago
HR Generalist - HR Help
Arizona, Tempe, Missouri, St. Louis
Full-time
Hybrid
Mid Level
3+ years expEdward Jones is a Fortune 500 financial services firm that values contributions and focuses on clients. The HR Generalist role involves providing HR service to associates and applicants, responding to inquiries, and training new team members.
AdviceConsultingFinanceFinancial ServicesInsuranceWealth Management
Responsibilities
Respond to phone and written fundamental HR questions to ensure professional and efficient service delivery using our case management platform ServiceNow
Serve as first level HR support for associates regarding benefits, compensation, performance, and conduct management, hiring procedures, HR policy interpretation and promotion, separation, and transfer processes
Collaborate with other cross-functional HR teams to escalate associate inquiries when appropriate or guides associate to correct team if inquiries fall outside of HR HELP's scope
Responsible for additional responsibilities while maintaining core service call and written case volume, measures and quality tied to accuracy, completeness, and EQ/experience
Utilize de-escalation techniques and offer support when responding to associates who are distressed by work related matters, personal crisis, or other concerns
Qualification
Required
Bachelor's degree in human resources related field or equivalent HR experience
3+ years of experience in a Human Resource related field, including strong organizational, sound judgement and problem-solving skill
Ability to de-escalate callers or contacts using customer service techniques and clear explanation
Ability to work in a dynamic, fast paced, service focused environment
Preferred
A PHR or SPHR
Experience as an HR Generalist, in addition to a background in customer service
Benefits
Medical and prescription drug
Dental
Vision
Voluntary benefits (such as accident, hospital indemnity, and critical illness)
Short- and long-term disability
Basic life
Basic AD&D coverage
401k retirement plan
Tax-advantaged accounts: health savings account, and flexible spending account
Ten paid holidays
15 days of vacation for new associates beginning on January 1 of each year
Sick time
Personal days
Paid day for volunteerism
Bonuses and profit sharing
Employee Assistance Program
Company
Edward Jones
Edward Jones provides personalized investment advisory, brokerage, and management services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$445.94M2025-09-25Undisclosed· $52.12M
2025-01-14Undisclosed· $56.31M
2024-04-11Undisclosed· $10.6M
Leadership Team
Dave Scheffer
Director of Operations
Dr. Laura Lurati
Director of Data Science
Recent News
thecanadianpressnews.ca
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
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