Trustar Bank · 12 hours ago
Digital Banking Specialist
Great Falls, VA 22066
Full-time
Onsite
Entry, Mid Level
2+ years expTrustar Bank is a community bank focused on meeting the banking needs of businesses and individuals in the greater metropolitan Washington DC area. They are seeking an experienced Digital Banking Specialist to provide frontline and back-office support for consumer and business digital channels, ensuring an exceptional digital banking experience through customer care and technology troubleshooting.
BankingFinanceFinancial ServicesPersonal Finance
Responsibilities
Provide assistance to business customers via phone, secure message, and email for Treasury Management, online and mobile banking, bill pay, ACH, RDC wire transfers, and other e-services
Research and resolve operational issues and requests for limit changes for ACH and wires
Assist with new account opening and proactively service existing customers with account maintenance and new service needs
Educate users on digital features, security best practices, and self-service tools
Provide assistance and guidance to retail branch network with customer inquiries and issues
Onboard and entitle new digital banking users; configure roles, limits, and approvals for business and treasury clients in accordance with dual control and segregation-of-duties standards
Modify, and deactivate user access promptly based on requests and access reviews
Perform daily operational tasks (e.g., file monitoring, exception queues, stop payments, returns)
Assist with periodic user access, risk reviews and audits for onboarding set up and service/delivery channels such as Digital Banking, ACH and RDC
Assist customers with exceptions (e.g., Positive Pay, NSF, ACH returns/NOCs, wire repairs, duplicate/reversal requests), disputes and error claims, and coordinate with Operations, Fraud, and Compliance
Process and/or review ACH batches, wire transfers (domestic/international), and internal transfers per policy, limits, and authentication requirements
Provides support to the EVP of Retail
Perform other duties as assigned
Qualification
Required
Bachelor's Degree preferred, or equivalent experience
2–4 years of experience in banking operations, digital banking support, treasury services, payments operations, or a similar client support role
Working knowledge of online/mobile banking platforms and treasury management services such as ACH, wires, RDC, etc
Strong troubleshooting skills with the ability to explain technical concepts in plain language
High attention to detail; proven ability to follow procedures and maintain accurate records
Excellent written and verbal communication; customer-first mindset
Preferred
Treasury management or commercial client onboarding experience
Benefits
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Wellness resources
Company
Trustar Bank
Trustar Bank is a community bank conceived to meet the banking needs of businesses and individuals.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$84.7M2025-03-27Undisclosed· $16.7M
2022-07-20Series Unknown· $18M
2020-02-03Series A· $50M
Leadership Team
Shaza L. Andersen
CEO
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-06-03
2025-03-27
Baltimore Business Journal
2025-02-05
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