The Jackson Laboratory · 1 day ago
Technical Support Specialist I - Bar Harbor
Bar Harbor, ME
Full-time
Onsite
New Grad, Entry Level
$25.34/hr - $32.94/hr
0+ years expThe Jackson Laboratory is an independent, nonprofit biomedical research institution focused on improving human health through genomic solutions. They are seeking a Technical Support Specialist I to provide front-line technical support, diagnose and resolve issues, and collaborate with IT teams to enhance service delivery.
BiotechnologyGeneticsHealth CareMedicalProduct Research
Responsibilities
Acts as the first line of contact for all customers and solves various client issues with rapid resolution
Supports users/user groups on most aspects of user-reported problems, including software, hardware, and peripheral equipment such as printers in a multiplatform environment
Possesses knowledge of at least one operating system: Windows or macOS
Installs and maintains operating system and related applications to meet user requirements and to ensure stable performance
Responsible for dealing with hardware and software vendors
Requires TCP/IP networking knowledge and LAN troubleshooting skills from the station plate to the device
Follows ITIL Request, Incident, Problem, and Change Management Processes
Maintains current industry knowledge relative to IT Support responsibilities through courses, webinars, books, and self-study
Analyzes, troubleshoots, repairs, and maintains computer systems hardware, operating environments, application software, station plate-to-device networking, and peripheral equipment such as printers and mobile devices
Documents problem solutions in a call tracking system and ensures the publication of solutions to common problems
Works in collaboration with peers to develop and update documentation for IT processes and procedures
Maintains current industry knowledge relative to IT technology through courses, webinars, books, and self-study
Assists in identifying solutions to new or undocumented problems
Participates in root cause analysis (RCA) and documents the steps required to resolve newly identified issues
Qualification
Required
High School Diploma required
Possesses and applies broad knowledge of IT principles, practices, and procedures to complete difficult assignments
Must follow ITIL Processes
Skills in organizing resources and establishing priorities, as well as multitasking
Effective interpersonal relations skills sufficient to permit the incumbent to effectively work with a broad range of people from a wide variety of professional disciplines
Ability to communicate clearly and concisely with others, both orally and in writing, and to translate technical knowledge for personnel with varying levels of expertise
Demonstrates a commitment to exceptional customer service by applying industry best practices, showing empathy, actively listening to user concerns, and maintaining a consistently positive and solution-focused attitude
Willingness to obtain vendor certification as soon as training and testing become available
Preferred
Vocational/Technical Degree or Bachelor's Degree preferred
0–2 years of experience supporting personal computers and small multi-user systems in a business or academic environment, or a demonstrated aptitude confirmed through a documented performance review process, is preferred
Company
The Jackson Laboratory
The Jackson Laboratory conducts mammalian genetics research offering scientific services and resources to laboratories and students.
1001-5000 employees
H1B Sponsorship
The Jackson Laboratory has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (50)
2023 (54)
2022 (55)
2021 (49)
2020 (38)
Funding
Current Stage
Late StageTotal Funding
$129.2MKey Investors
The Mark Foundation for Cancer ResearchMaine Technology InstituteNational Institutes of Health
2024-10-07Grant· $1.6M
2019-12-18Grant· $2.5M
2018-02-06Grant· $12.5M
Leadership Team
Lon Cardon
President and CEO
Mary Dickinson
Executive Vice President and Chief Scientific Officer
Recent News
2025-11-18
Company data provided by crunchbase