Fetch 📦 · 2 hours ago
Senior Product Manager, Operations
Austin, Texas Metropolitan Area
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expFetch is growing its Product organization and is looking for an experienced Senior Product Manager to help build and scale the operational backbone of its community services platform. This role will focus on enhancing internal operations and service partner experiences, enabling efficient and high-quality customer service delivery.
Delivery ServiceLogisticsMobileReal EstateTransportation
Responsibilities
Own the end-to-end product development for core operational and service partner workflows supporting Fetch’s service offerings
Act as the primary product partner to Central Operations and Service Partner Operations leadership
Develop deep subject matter expertise for internal operators and service partners through research, data analysis, and hands-on discovery
Identify high leverage opportunities and success criteria that support our strategic product roadmaps, balancing speed, quality, and long-term scalability
Lead product discovery and delivery from ideation → discovery → development → launch, driving measurable business outcomes and act as the driving force behind your projects
Partner closely with Engineering, Design, Data, and Operations to deliver solutions that are technically sound, user-centered, and operationally efficient
Use data to inform prioritization, evaluate tradeoffs, and assess impact through experimentation and post-launch analysis
Continuously improve operational tooling and workflows as Fetch scales new service verticals and enters new markets
Qualification
Required
8+ years of product management experience, ideally in a technology-driven business
Proven experience owning complex internal or operational products, not just customer-facing features
Strong ability to work autonomously and cross-functionally with Engineering, Design, Operations, and Analytics to create momentum behind your projects
Demonstrated success driving data-informed decision making, including experimentation and hypothesis testing
Comfortable getting hands-on with data and performing ad-hoc analysis to inform product direction
Ability to break down ambiguous problems into clear, actionable product plans
Experience prioritizing roadmaps in the context of company goals, resource constraints, and operational realities
Familiarity with agile development practices and modern product discovery techniques
Preferred
logistics, gig-marketplace, or operations-heavy environments are a plus
Passion - we are a close-knit team who loves building cool products
Humility - we are believers in making decisions together and learning from one another
Humor - we don't take ourselves too seriously
Adaptation - we open-mindedly address new challenges
Benefits
Flexible hybrid work schedule with dedicated remote days
Centrally located office in downtown Austin
Unlimited PTO
Comprehensive health benefits
Stocked kitchen with coffee, kombucha, and snacks
Regular team events and happy hours
Company
Fetch 📦
Fetch makes apartment package delivery convenient, reliable, and enjoyable for residents and onsite teams. To date, Fetch Package Inc.
201-500 employees
H1B Sponsorship
Fetch 📦 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$172.52MKey Investors
Rose Park AdvisorsSignature BankSignal Peak Ventures
2024-04-10Series Unknown· $23M
2023-11-26Series Unknown· $13.5M
2023-03-31Series Unknown· $15M
Leadership Team
Michael Patton
Founder & CEO
Boone Putney
Chief Technology Officer
Recent News
2025-05-28
Company data provided by crunchbase