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HCLTech · 14 hours ago

Lead Network Technician

Minot, ND

Full-time

Onsite

Senior Level

6+ years exp

HCLTech is a company specializing in technology services, and they are seeking a Lead Network Technician to oversee network infrastructure and manage a team of technicians. The role involves responding to service tickets, installing network equipment, and ensuring compliance with safety and operational standards.

Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications

H1B Sponsor Likely

Responsibilities

Respond to ServiceNow incident tickets and perform troubleshooting

Install and recover patching cables, power leads, and network equipment

Identify and tag network circuits and demark locations

Provide escort services for third-party vendors or subcontractors

Adhere to risk management processes, including walkthroughs, work permits, change management, and safety training

Comply with audit, security, and operational excellence standards

Perform IMAC activities for end-user LAN and voice devices

Monitor and respond to emergency conditions affecting operations (e.g., hurricanes, earthquakes)

Support Business Continuity and Disaster Recovery Plans

Provide smart hands support for telecom infrastructure:

Fiber optic and copper cabling

WiFi, BLE, microwave, and radio systems

VSAT and cellular-based systems (4G LTE, 5G, NB-IIoT, LTE-M)

Low-power WAN systems (LoRaWAN) and other IIoT/OT systems

Solar panel/battery power systems

IP Telephony and specialty telecom systems (CCTV, PAGA, Intercom, Fire/Intruder Alarm)

Collaborate with internal teams and external providers:

Design and Engineering Teams

Global IT Service Desk

IT Operations Center (ITOC)

Telcos and managed service providers

Support IT/Telecom requirements for Business Units, Major Capital Projects (MCPs), and Mergers/Acquisitions

Participate in Root Cause Analysis post-incidents

Lead and supervise a team of network technicians and contractors

Assign tasks, monitor progress, and provide technical guidance

Conduct regular team meetings to review priorities, safety compliance, and performance

Ensure adherence to company standards, policies, and procedures

Mentor and develop team members through coaching and training

Coordinate with third-party vendors and subcontractors for compliance and quality

Manage scheduling and resource allocation for site support activities

Escalate critical issues and provide detailed performance reports

Support workforce planning, recruitment, and onboarding of new team members

Qualification

Network infrastructure managementRoutingSwitchingIP TelephonyNetwork hardware installationRadio Frequency equipmentTechnical guidanceCollaboration with vendorsTeam leadership

Required

Minimum of 6+ years of experience supporting and managing network infrastructure and network-related devices or equivalent experience as agreed with the Company

3+ years of experience leading field support teams

Skilled in racking, stacking, cabling, and decommissioning of network hardware devices

Experienced in Site Services support for network device maintenance and remote/console support

Strong IT/Telecoms knowledge, including but not limited to: Routing, switching, firewalls, WiFi, IP Telephony ("IPT"), Radio Frequency ("RF") equipment such as microwave radios, cellular nodes, and VSATs