Navy Region Mid-Atlantic Fleet and Family Readiness (FFR) · 13 hours ago
Desk Clerk
Virginia Beach, VA
Full-time
Onsite
New Grad, Entry Level
0+ years expNavy Region Mid-Atlantic Fleet and Family Readiness (FFR) is seeking a Desk Clerk to perform front desk and reservation functions at JEB Little Creek-Fort Story. The role involves processing reservations, assisting guests with inquiries and complaints, and maintaining the front desk area.
Military
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Receives requests and processes reservations within established guidelines
Makes reservations for incoming guests using the Property Management System (PMS) (EPITOME) to access guest information, retrieve reservation, change or cancel reservations as required by the guest, secure a credit card for room charges and issues reservation
Provides guests with room key, card and site location
Interacts with guests; answers questions concerning facilities and local attractions/amenities
Provides assistance in handling customer complaints' and involves management on controversial or unprecedented matters as necessary
Answers phone calls and replies to inquiries or refers to others to answer as appropriate
Logs trouble calls in the PMS and ensures appropriate departments are notified
Relocates guests when necessary
Answers inquiries on lost and found items and contacts guests and offers advice for retrieval, safeguards items found until proper guest or authorities remove from activity
Ensures security and guest privacy are maintained at all time
Receives and is accountable for a change fund and will prepare and close out bank reports presenting and collecting payments as necessary
Inventories and is responsible for safeguarding of keys, supplies and amenities at the front desk
Responsible for cleanliness of front desk and surrounding lobby areas
May be required to comprise and print various reports from the PMS such as guests expected arrivals, departure lists, in-house guest lists and night audit reports
Perform other duties as assigned
Qualification
Required
6 months of Work Experience that demonstrates knowledge of basic principles, concepts, standards, and regulations directly related to hospitality operations
Must possess a welcoming manner and positive attitude; demonstrate effective communications skills to professionally interact with guests
Must be skilled in the use of a personal computer and various software programs
Must possess basic math and reading skills
Must be able to communicate clearly and effectively verbally and in writing
Must possess cash handling procedures and safeguarding large amounts of cash
Must pass all applicable records and background check
Must successfully pass the E-Verify employment verification check
Must possess and maintain a current driver's license, as travel may be required in a government vehicle
Must obtain front desk certification or industry equivalent within 6 months of employment
Company
Navy Region Mid-Atlantic Fleet and Family Readiness (FFR)
OUR VISION Deliver dynamic, innovative, and integrated programs and services that inspire Sailors and Navy families to thrive throughout their military life cycle.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase