Topcon Healthcare · 2 hours ago
Field Service Engineer
San Francisco Bay Area
Full-time
Onsite
Entry Level
$43/hr - $46/hr
1+ years expTopcon Healthcare is a company dedicated to solving societal challenges through innovative healthcare solutions. The Field Service Engineer is responsible for providing technical support and performing installations, maintenance, and repairs on Topcon's Eyecare equipment while collaborating with internal teams and managing customer relations.
Health CareMedical Device
Responsibilities
Exercise sound judgment and good decision-making within generally defined practices and policies in selecting methods/techniques for obtaining solutions
Work independently and coordinate with scheduling team to manage work calendar and travel schedule
Serve as company liaison with customer on administrative and technical matters
Achieve and maintain a high level of performance, allowing Topcon to meet and exceed its financial goals and performance metrics
Collaborate with other FSE’s, Field Service Manager, Sales Representatives, and internal cross functional teams
Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment
Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists
Other duties may include, but are not limited to, travel and assisting in other Field Service territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and seminars as required
Must have the ability to regularly lift 50+lbs. Must be able to push and pull heavy material
Travel Percentage: 90%
Qualification
Required
Minimum 1 year of relevant work experience
High school diploma or equivalent required
Demonstrated functional technical, problem-solving, and analytical skills required
Demonstrated interpersonal and communication skills with customers required
Possess ability to follow mentorship instructions and guidance required
Time management skills to effectively meet customer commitments required
Must have the ability to regularly lift 50+lbs
Candidates must hold a valid passport and/or REAL ID compliant identification
Preferred
Previous experience as a field service professional or in a relevant capacity is preferred
CompTIA Network+ certification or networking background preferred
Associates or Bachelors preferred
Preferred location for this candidate is San Francisco Bay Area
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Tax saving spending accounts
A 401(k) plan with employer match
Tuition reimbursement
Paid company holidays
Paid personal time off
Paid sick time
Company
Topcon Healthcare
Topcon Healthcare Solutions offers medical devices and software solutions for the global eye care community.
51-200 employees
H1B Sponsorship
Topcon Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageLeadership Team
Paul Yoo, OD
Chief Operating Officer
Vanessa Quiroga
Human Resources Business Partner
Recent News
Research and Markets
2025-11-08
Company data provided by crunchbase