Klaviyo · 1 day ago
Industry Advisor, Hospitality
Boston, MA
Full-time
Onsite
Senior Level
$144K/yr - $216K/yr
5+ years expKlaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable. They are seeking an Industry Advisor for Hospitality to enhance their CRM expansion in the hospitality sector, focusing on customer engagement and go-to-market strategies. The role involves collaborating with sales teams and customers to influence deal strategies and operationalize insights from the hospitality industry.
AdvertisingAnalyticsE-CommerceMarketing AutomationSoftware
Responsibilities
Partner with AEs and SAs to advance hospitality opportunities, bringing vertical-specific positioning, real-world use cases, and objection handling into live deals
Translate what’s working in discovery, demos, and late-stage conversations into clear, repeatable playbooks that improve win rates
Drive repeatability by identifying and documenting winning patterns, from discovery to closed-won
Own and evolve hospitality-specific sales plays, collaborating with Sales Ops to refine account fit, prioritization logic, and where the field should focus to drive the greatest impact
Act as a trusted hospitality advisor in customer-facing conversations, grounding discovery and solution design in a deep understanding of hotel, travel, and F&B operational realities
Join strategic sales calls to build buyer confidence, reinforce Klaviyo’s long-term commitment to the hospitality industry, and help teams navigate complex objections around data, integrations, and organizational change
Develop direct relationships with high-potential prospects, industry influencers, and partner-aligned accounts—using those relationships to both progress deals and inform Klaviyo’s broader go-to-market strategy
Serve as an internal expert on hospitality industry dynamics, including macro trends, evolving guest expectations, and the competitive landscape shaping lifecycle marketing in Hotels and F&B
Continuously synthesize insights from customer conversations, market research, and industry news—distilling what matters most for sellers into clear, actionable guidance
Partner with Enablement to deliver real-time training tied to pipeline sprints, partner blitzes, or new campaigns
Use frontline insights to shape Klaviyo’s hospitality narrative, refining how we position value and differentiate
Collaborate with Field and Partner Marketing to shape hospitality-specific messaging, campaigns, and GTM motions grounded in real customer needs
Represent Klaviyo in market-facing moments—webinars, regional events, and co-branded partner programs—helping establish credibility and accelerate awareness within the hospitality community
Support the development of case studies, benchmarks, and storytelling assets that reflect authentic hospitality success stories and directly enable sellers to unblock and advance deals
Qualification
Required
5-6+ years of hospitality marketing experience, either in-house, at an agency or with a tech platform
Excellent communication and presentation skills—you know how to make complex industry insights actionable and clear
Experience working cross-functionally across Sales, Marketing, and Partnerships and influencing without authority
A natural teacher, coach, and strategist who brings structure to ambiguity and builds credibility with customers and colleagues alike
You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient
Preferred
An additional 1-3 years experience in B2B SaaS with a track record in cross-functional roles that touch Sales is preferred but not required
Familiarity with the hospitality ecosystem, including platforms like Toast, Square, NCR Aloha, Oracle Opera, Guesty, Mews, Cloudbeds, or Punchh
Benefits
Participation in the company’s annual cash bonus plan
Variable compensation (OTE) for sales and customer success roles
Equity
Sign-on payments
A comprehensive range of health, welfare, and wellbeing benefits based on eligibility
Company
Klaviyo
Klaviyo is an automation and email platform designed to help grow businesses.
1001-5000 employees
H1B Sponsorship
Klaviyo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (29)
2023 (24)
2022 (27)
2021 (21)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.35BKey Investors
ShopifySands Capital VenturesAccel
2025-08-13Post Ipo Secondary· $195.06M
2025-05-14Post Ipo Secondary· $372.95M
2023-09-20IPO
Leadership Team
Andrew Bialecki
CEO
Ed Hallen
Co-Founder, Chief Strategy Officer, Board Member
Recent News
Investing.com
2026-01-03
2025-12-17
Company data provided by crunchbase