Veterinary Practice Partners · 4 hours ago
Lead Veterinary Receptionist
Littleton, MA
Full-time
Onsite
Senior Level
$22/hr - $26/hrMiddlesex Veterinary Center is a full-service small animal veterinary hospital dedicated to providing quality veterinary care. They are seeking a Lead Client Service Representative to guide and mentor the front desk team while ensuring exceptional client experiences and smooth workflow.
Health CarePetVeterinary
Responsibilities
Deliver outstanding, compassionate client service and set the tone for the front desk
Act as a go-to resource for CSRs, offering support, guidance, and on-the-job coaching
Assist with training and onboarding new front desk team members. Resolving conflicts among front desk staff members
Screening telephone calls calmly, professionally, and empathetically and assisting Practice Manager with escalated calls
Ensure accurate scheduling, check-in/check-out, and client communication
Maintain strong knowledge of hospital services, policies, and pricing
Support daily workflow by communicating effectively with doctors, technicians, and management
Help ensure phones, emails, and online requests are handled promptly and consistently
Model reliability, professionalism, and a positive attitude
Assist with front desk coverage and scheduling needs as necessary
Ensure accurate invoicing, estimates, and payment processing
Help maintain organization and efficiency at the front desk
Identify opportunities to improve client experience and front desk processes
Adapt easily in a fast-paced, emotional, and ever-changing environment
Qualification
Required
Strong leadership and organizational skills
Excellent communication and interpersonal abilities
A genuine love for animals and a desire to contribute to their well-being
Preferred
Previous experience in a veterinary or medical reception role is highly preferred
Proficiency in veterinary software systems is a plus
Benefits
Medical, dental, vision for full-time
Paid time off
Employee pet discount
401(k) with a generous company
Employee referral bonus
Company
Veterinary Practice Partners
Veterinary Practice Partners partners with veterinarians and their teams to enhance their ability to provide companion animal care.
Founded in 2011
1001-5000 employees
H1B Sponsorship
Veterinary Practice Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$10MKey Investors
Audax Private EquityPamlico CapitalDeerfield
2021-12-06Private Equity
2016-08-01Private Equity
2011-01-01Series Unknown· $10M
Leadership Team
John McDonough
Chairman & Chief Executive Officer
Christopher Laws
Chief Financial Officer
Recent News
Southern Veterinary Partners
2025-07-22
Company data provided by crunchbase