Customer Service Advisor - Aurora, OH jobs in United States
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WesBanco · 16 hours ago

Customer Service Advisor - Aurora, OH

positionAurora, OH
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$17/hr - $24/hr

WesBanco Bank, Inc. is seeking a dedicated and enthusiastic Customer Service Representative to join their team. In this role, you will be the first point of contact for customers, providing exceptional support and assistance while handling inquiries and resolving issues to ensure a positive customer experience.

BankingFinanceFinancial Services
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Growth Opportunities

Responsibilities

Provide outstanding customer support through various channels including phone, email, and chat
Accurately enter and maintain customer data in our systems
Communicate effectively with customers to understand their needs and provide appropriate solutions
Handle cash transactions and ensure accurate cash handling procedures are followed
Assist in resolving customer complaints and issues promptly and professionally
Maintain a positive attitude while managing high call volumes in a call center environment
Collaborate with team members to enhance client services and improve overall customer satisfaction
Stay informed about product updates and company policies to provide accurate information

Qualification

Customer service experienceData entry proficiencyBilingual abilitiesCash handling proceduresPhone etiquetteCall center experienceCommunication skills

Required

Strong communication skills
Ability to manage multiple tasks efficiently
Provide outstanding customer support through various channels including phone, email, and chat
Accurately enter and maintain customer data in our systems
Communicate effectively with customers to understand their needs and provide appropriate solutions
Handle cash transactions and ensure accurate cash handling procedures are followed
Assist in resolving customer complaints and issues promptly and professionally
Maintain a positive attitude while managing high call volumes in a call center environment
Collaborate with team members to enhance client services and improve overall customer satisfaction
Stay informed about product updates and company policies to provide accurate information
Proficiency in data entry with attention to detail
Strong phone etiquette and communication skills

Preferred

Previous experience in customer service or client services
Bilingual or multilingual abilities
Familiarity with cash handling procedures
Experience working in a call center environment

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Company

WesBanco

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With over 150 years as a community-focused, regional financial services partner, WesBanco Inc.
dateFounded in 1870
location
Wheeling, West Virginia, USA
people-size1001-5000 employees
web-link
http://wesbanco.com

Funding

Current Stage
Public Company
Total Funding
$260M
Key Investors
PNC Bank
2025-09-10Post Ipo Equity· $230M
2022-10-03Post Ipo Debt· $30M
2015-11-02Acquired

Leadership Team

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Jeff Jackson
Chief Executive Officer
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Adam Thomas
Executive Vice President Tennessee Regional President
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Recent News

PR Newswire
WesBanco, Inc. Named One of America's Best Regional Banks by Newsweek
2026-01-07
PR Newswire
WesBanco Announces Full Redemption of 6,000,000 Depositary Shares, Each Representing a 1/40th Interest in a Share of Its 6.75% Fixed-Rate Reset Non-Cumulative Perpetual Preferred Stock, Series A
2025-11-04
MarketScreener
Wesbanco, Inc. Announces Promotion of Adam Thomas as Regional President, Tennessee
2025-10-29
Company data provided by crunchbase