Foodsmart · 2 hours ago
Member Support Representative
United States
Full-time
Remote
New Grad, Entry Level
$22.60/hr - $22.60/hrFoodsmart is the leading telenutrition and foodcare solution, and they are seeking a Member Support Representative to provide live support for incoming calls from members. The role involves assisting members with understanding services, eligibility, and benefits, while ensuring accurate documentation and resolution of inquiries.
FitnessFood and BeverageNutritionWellness
Responsibilities
Empathetically and patiently interact with members as you take live inbound calls
Document interactions and ongoing resolutions to ensure seamless follow-up
Ensure member records are accurate and complete
Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls
Field questions about the purpose and importance of telenutrition
Match our members with the right dietitian and find appointment times that fit into their lives
Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help
Work with internal groups and external partners to address questions relating to food delivery and ordering groceries
Maintain a high level of personal accountability when handling sensitive and protected information
Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems
Qualification
Required
Reliable high speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload
Experience working in a support role, either in person or on live calls
The ability to communicate complex information concisely in writing
Experience working with sensitive and protected information, including PII and PHI, and a basic understanding of HIPAA
A completely private, secure, and quiet workspace
Flexible availability, including weekends, between 8:00 AM and 8:00 PM PST
Benefits
Remote-First Company
Generous time off
Flexible & remote location
Healthcare Coverage (Medical, Dental, Vision)
Registered Dietitian Sessions
Wellness reimbursement
Company
Foodsmart
Foodsmart provides a digital nutrition platform that uses personalized dietary recommendations to improve health outcomes.
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$314.84MKey Investors
The Rise FundAdvocate Aurora HealthEspresso Capital
2024-06-26Private Equity· $200M
2024-01-31Series C· $10M
2021-12-03Series Unknown· $28.81M
Leadership Team
Jason Langheier
CEO
Kurt Knight
Chief Executive Officer
Recent News
2025-11-04
Company data provided by crunchbase