ActiveSoft, Inc · 17 hours ago
Dynamics 365 CRM-Administrator (Call Center/Customer Care modules)
United States
Contract
Remote
Mid Level
$50/hr - $50/hrActiveSoft, Inc is seeking an experienced Microsoft Dynamics CRM Administrator to support and manage Dynamics 365 across various modules. The role involves administering the CRM system, focusing on Finance, HR, and Call Center modules, while ensuring effective user management and system configuration.
RecruitingStaffing AgencyTechnical Support
No H1B
U.S. Citizen OnlyHiring Manager
Raghu Reddy
Responsibilities
Strong experience administering Microsoft Dynamics 365 CRM
Hands-on support for Finance, HR, and Call Center/Customer Care modules
IVR setup and integration experience (preferred)
User management, security roles, workflows, and system configuration
Troubleshooting, monitoring, and day-to-day CRM support
Ability to work independently in a remote environment
Qualification
Required
Strong experience administering Microsoft Dynamics 365 CRM
Hands-on support for Finance, HR, and Call Center/Customer Care modules
User management, security roles, workflows, and system configuration
Troubleshooting, monitoring, and day-to-day CRM support
Ability to work independently in a remote environment
Experience as a Microsoft Dynamics CRM Administrator
Strong customer care / call center CRM experience
Knowledge of case management, queues, SLAs
Familiarity with Power Platform (Power Automate, Power Apps)
Preferred
IVR setup and integration experience
IVR integration or setup experience
Company
ActiveSoft, Inc
Since 2007, Active Soft, Inc.
Founded in 2007
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase