VieCure · 4 hours ago
Help Desk Technician
Greenwood Village, CO
Full-time
Onsite
Entry Level
1+ years expVieCure is a company focused on transforming cancer care through innovative solutions. They are seeking an entry-level IT Support Specialist to provide assistance to employees with their technology needs while learning about modern IT environments.
AnalyticsHealth CareHospital
Hiring Manager
Kelly Singer
Responsibilities
Provide Tier 1 / Tier 2 support to employees with a friendly, professional, and service-oriented mindset
Respond to support requests via ticketing system, email, chat, and in-person assistance
Build trust with employees by being reliable, patient, and approachable
Configure, deploy, and ship laptops and peripherals for new and existing employees
Assist with device onboarding using endpoint management tools
Maintain accurate device inventory and asset records
Coordinate repairs, replacements, and returns
Support employee onboarding by ensuring:
Devices are ready on day one
Accounts and access are properly set up
Users feel comfortable using their tools
Assist with offboarding tasks such as account disablement and equipment recovery
Create and maintain easy-to-follow IT documentation and how-to guides
Identify common issues and suggest improvements to tools or processes
Continuously learn new tools, platforms, and technologies used across the organization
Work closely with IT, security, and engineering teams
Ask questions, seek feedback, and take ownership of learning opportunities
Qualification
Required
1–3 years of experience in IT support, helpdesk, or technical support (or equivalent hands-on experience)
Strong people skills - you enjoy interacting with others and helping them succeed
Clear, calm, and friendly communication style
Patience and empathy when working with non-technical users
Experience supporting Windows and macOS devices
Familiarity with Microsoft 365 and common workplace tools
Strong organizational skills and attention to detail
You consider yourself a lifelong learner and enjoy picking up new skills
You're curious and like understanding how and why things work
You're comfortable saying 'I don't know yet, but I'll find out'
You take pride in being dependable and following through
Preferred
Experience with endpoint management tools e.g. Intune
Familiarity with ticketing systems e.g. Jira Service Management
Basic understanding of networking concepts (VPN, Wi-Fi, DNS)
Exposure to cloud platforms (Azure, AWS, Google Cloud)
Interest in cybersecurity, cloud infrastructure, or IT operations
IT certifications e.g. A+, Network+, Security+, or Microsoft
Company
VieCure
VieCure built an engine to turn data into knowledge and take the world’s best thinking to clinicians and patients in real time.
51-200 employees
H1B Sponsorship
VieCure has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$113MKey Investors
Northpond Ventures
2026-01-12Series Unknown· $43M
2024-09-30Series Unknown· $45M
2021-04-20Series A· $25M
Leadership Team
Gerry Hogue, NACD.DC
Chairman, President & CEO
Chris Prechtl
Director, Business Development and Strategic Partnerships
Recent News
alleywatch.com
2026-01-20
MedCity News
2026-01-17
Company data provided by crunchbase