HiBob · 4 hours ago
Senior Benefits Managed Service Specialist
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $110K/yrHiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. The Benefits Administration Managed Services Specialist is responsible for delivering accurate, compliant, and reliable end-to-end benefits administration support for customers using HiBob’s benefits solutions.
Human ResourcesInformation TechnologySaaSSoftware
No H1B
Responsibilities
Serve as the primary point of contact for benefits administration processing and issue resolution within the Managed Services Bureau
Ensure benefits accuracy through thorough reviews and adherence to regulatory, carrier, and plan-specific requirements
Manage high volumes of benefits enrolments, life events, and ongoing changes while maintaining efficiency and quality within strict deadlines
Proactively identify and implement process improvements to enhance the bureau’s benefits administration service delivery
Support new client onboarding by validating benefits data, ensuring accurate setup, and coordinating effective go-live and transition activities
Assist in training and mentoring junior benefits administration team members, sharing best practices and operational knowledge
Effectively escalate complex benefits-related issues to internal teams or external providers while maintaining clear, proactive communication with clients
Qualification
Required
Experience in a Managed Services or Bureau-style environment
Demonstrable US benefits administration experience in a fast-paced, multi-client environment
Strong knowledge of US benefits regulations and compliance requirements (e.g. ACA, ERISA, COBRA, eligibility and enrolment rules)
Experience handling high-volume benefits enrolments, life events, and ongoing administration with accuracy and efficiency
Proven ability to optimize benefits administration processes and drive continuous improvements
Strong analytical skills with the ability to identify benefits discrepancies, eligibility issues, and data anomalies
Excellent communication skills to clearly explain complex benefits concepts to clients and internal teams
Experience using benefits administration platforms or HRIS solutions (bonus points for HiBob, or other cloud-based HR/benefits systems)
Preferred
Experience in Saas technology along with Payroll
Previous experience working with global teams
Previous experience with Enterprise Customers
Experience onboarding customers into a new managed service/ outsource function
Experience using tools such as; Zendesk, Slack, & Asana
Experience working with APIs and integrations
Benefits
Stock options at a high-growth unicorn startup
100% subsidized medical, dental, and vision coverage for employees
401(k) with a 3% company match starting from Day 1
Hybrid working model for bobbers in the NY metro area
Work from home allowance to get your home office set up!
Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
Annual Headspace subscription and wellness benefits
Two social impact days per year for volunteering
Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
Fun and frequent social events (in-person and virtual)
We love birthdays - take the day off and receive a special gift
Company
HiBob
HiBob is a people management platform that offers benefits administration, payroll, and employee engagement solutions.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$574MKey Investors
General AtlanticPerpetual GrowthBessemer Venture Partners
2023-09-19Series D· $150M
2022-08-17Series D· $150M
2021-10-12Series C· $150M
Leadership Team
Ronni Zehavi
CEO & Co-founder
Israel David
Co-Founder and CTO
Recent News
2025-12-20
BusinessCloud
2025-12-16
Company data provided by crunchbase