LAZ Parking · 3 hours ago
Events Customer Service Representative
Anaheim, CA
Part-time
Onsite
New Grad, Entry Level
$21/hr - $21/hrLAZ Parking is seeking an Events Customer Service Representative to create a welcoming atmosphere for customers and clients. The role involves providing excellent customer service, resolving concerns, and managing traffic during events.
CommercialCustomer ServiceEventsParkingResidential
Responsibilities
Be responsive and timely with correspondence and problem resolution and display a caring attitude, develop a rapport with the customer base
Resolve escalated customer concerns and provide excellent customer service
Monitor and provide traffic and parking updates to supervisor/ manager
Process credit card payments and scan valid parking passes for patrons via point-of-sale devices
Set up and move parking cones, barricades and other equipment to control traffic in an assigned area
Direct individuals with a parking pass to the specific and appropriate location
Assist customers in lanes, and in the parking office; help direct traffic as needed
Coordinate flow of traffic before, during and after events as required
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude in person and over the phone
Assist with cashiering functions as needed
Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers
Maintain cleanliness of all parking areas
Complete other related duties as assigned
Qualification
Required
Dynamic. You're charismatic, full of energy, and happy to help in any way you can
Dependable. Responsible is your middle name. You never disappoint because it's not in your nature
Good under pressure. You don't fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt
Proficient in basic computer skills in the parking revenue control system
Able to work with or without supervision
Able to communicate professionally and effectively
Open to feedback, differing opinions and other points of view
Timely and demonstrates sense of urgency
Excellent teambuilding and interpersonal skills
A team player and can help motivate your team
Strong customer service experience
Ability to handle challenging and at times, emotionally charged situations
Ability to speak, read, and comprehend the English language
Must be able to make decisions independently and stay firm on decisions made (not easily persuaded)
Willingness to work in the elements – heat, wind, rain, etc
Ability to lift, push and pull at least 10 pounds
Ability to stand, walk and run for extended periods of time
Ability bend, stoop, squat and lift frequently throughout a shift
Preferred
High school diploma or GED preferred but not required
Cash handling experience is preferred but not required
Parking industry experience is preferred but not required
Company
LAZ Parking
A Hartford, Conn.-based provider of parking management services
Founded in 1981
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Harvest Partners Structured Capital
2015-09-22Private Equity
Leadership Team
Jeff Karp
President & Co-Founder
Jason Bendett
Deputy CFO
Recent News
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