Senior ITS Operations Center Technician jobs in United States
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Conexess Group · 1 day ago

Senior ITS Operations Center Technician

positionBrentwood, TN
timeFull-time
remoteOnsite
senioritySenior Level

Conexess Group is a full-service staffing firm that has established itself in multiple markets since 2009. They are seeking a Senior ITS Operations Center Technician to lead incident coordination, ensure compliance, and mentor team members while maintaining operational quality and monitoring change windows.

ConsultingInformation ServicesInformation TechnologyStaffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Coordinate two-person coverage to maintain monitoring while executing walk-throughs and escalations
Mentor Tech I/II; update SOPs, runbooks, and shift checklists
Serve as first Incident Commander for infrastructure/data center events; initiate bridges; manage initial communications
Capture timelines and decisions; ensure ticket hygiene and documentation during incidents
Validate CI accuracy and routing quality; remediate misrouting trends with teams
Partner with teams to improve KB content and handoff consistency
Monitor after-hours change windows; act as on-site observer; log outcomes and variances; verify post-change health

Qualification

Advanced troubleshootingIncident bridge leadershipSOP/runbook developmentCross-team coordinationHigh judgment under pressureConcise executive updates

Required

On-site role; 12-hour Panama rotation including nights/weekends/holidays
Advanced troubleshooting across network/data center domains
Incident bridge leadership best practices
SOP/runbook development
High judgment under pressure
Concise executive updates
Strong cross-team coordination

Preferred

Associate/Bachelor's in IT or related preferred

Company

Conexess Group

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Conexess Group is an information technology company providing IT staffing and project management services.
dateFounded in 2009
location
Nashville, Tennessee, USA
people-size201-500 employees
web-link
http://conexess.com

H1B Sponsorship

Conexess Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (2)
2021 (2)
2020 (5)

Funding

Current Stage
Growth Stage

Leadership Team

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Austin Meibers
Partner / Owner
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Company data provided by crunchbase