F&M Bank - Archbold, OH · 17 hours ago
Dispute Processing Specialist
Archbold,OH,US
Full-time
Onsite
Entry Level
2+ years expF&M Bank is a financial institution seeking a Dispute Processing Specialist to review and analyze their dispute program. The role involves investigating, analyzing, and resolving disputes related to financial transactions or customer complaints while ensuring compliance with relevant regulations and company policies.
BankingFinancial Services
Responsibilities
Analyze and assess incoming disputes and claims
Prepare comprehensive reports and case summaries for internal use
Ensure compliance with dispute resolution policies and procedures
Stay up to date on relevant laws, regulations, and industry standards
Use dispute resolution software and tools to manage cases
Deliver regular reports on dispute resolution metrics and trends
Develop and update internal documentation on dispute resolution procedures
Understand and assist with network settlement
Monitor and assist with preparing quarterly network reports for compliance with payment rails
Ensure service level commitments are met in accordance with agreements, including response time and accuracy
Evaluate, and recommend rules for card fraud management. Work closely with Payments System Specialist and fraud liaison to maintain low fraud losses to the bank
Manage debit card fraud program to ensure vendor is following all Reg E rules and guidelines. Alert management of any issues and concerns
Act as a liaison for all related internal and external audits. This includes coordination of the audit request, on-going support during the audit/examination, development of the audit/examination management response, and identification, communication, and resolution of exception items with staff
Possess working knowledge of the NACHA Rules, FFIEC guidance, debit card processor rules and Regulation E guidance, etc
Assist in a backup capacity for the payments department when needed
Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices
Qualification
Required
High School diploma or equivalent; with an equivalent 2 to 3 years of related experience
Working knowledge of payments systems and networks, including general ledger accounting, dispute resolution, conflict management, reporting requirements and key control requirements that directly relate to payments processing
Strong analytical and problem-solving skills
Proficiency in using dispute resolution software and tools
Ability to handle sensitive information with confidentiality and professionalism
General background and experience with financial institution operating policies and procedures, especially regulatory and internal control requirements
Superior interpersonal skills. Must be able to effectively communicate with Operations staff, bank clients, auditors, and outside vendors
Customer Service Skills: Ability to handle escalated situations with empathy and professionalism
Excellent written communication to effectively interact with various parties and explain complex information clearly
Problem-Solving Skills: Ability to identify the core issues in a dispute and develop effective solutions
Attention to Detail: Ensuring accuracy in documentation, research, and resolution processes
Negotiation Skills: Ability to find mutually agreeable solutions through discussion and compromise
Ability to analyze data and make sound recommendations to management
Excellent organizational and time management skills
Ability to use independent judgment in completing activities and operate under minimal supervision
Must be capable of handling difficult situations in a timely and professional manner
Ability to effectively multi-task, work under pressure, and meet tight deadlines
Must be flexible, dependable, can handle confidential materials, exercise appropriate judgment, and interpret policies
Ability to build effective business relationships and work with people at all levels
Excellent computer skills relevant to Microsoft Office Suites (i.e. Word, Excel, Outlook)
Valid Driver's License
Preferred
NACHA certifications preferred
Company
F&M Bank - Archbold, OH
Founded in 1897 in Archbold, Ohio, F&M Bank has been a stable financial institution for our communities.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$0.35M2013-04-09Post Ipo Equity· $0.35M
2004-11-23IPO
Leadership Team
Andrew Briggs
Chairman
Recent News
2025-12-17
Morningstar.com
2025-07-28
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