BioTAB Healthcare · 3 hours ago
Patient Advocate
St. Louis, MO
Full-time
Onsite
Mid Level
4+ years expBioTAB Healthcare has been supporting patients with lymphatic, wound, and circulatory disorders for over 20 years. The Patient Advocate plays a critical role in assisting patients with inquiries and resolving issues while ensuring high-quality service and communication between patients and internal teams.
Medical Device
Responsibilities
Reconcile daily shipments from manufacturer into multiple systems
Confirm manual orders from previous day into billing system
Verify daily orders before being sent to manufacturer
Reconcile daily shipments to Florida
Inventory related to field demos
Reconcile daily reports to confirm all orders were received by manufacturing
Reconcile daily report to confirm all orders dropped to bills
Process support requests in regard to shipping, tracking and receiving by patient
Process support requests in regards to incorrect garments
Take calls/tickets in regards to pump repair and troubleshooting
Issue pick up and deliveries via manifest in billing system
Resolve missing garments
Troubleshoot pump issues
Maintain all documentation related to QMS, orders, products
Respond to patient questions, concerns, and complaints through various channels such as phone, email, chat, or social media, maintaining a high level of empathy and professionalism
Diagnose and resolve patient issues, guiding them through appropriate solutions and ensuring their understanding
Maintain comprehensive knowledge of the company's products and services to provide accurate information and effective support to patients
Escalate complex patient problems to the appropriate internal teams or higher-level support when necessary, ensuring timely resolution
Accurately record all patient interactions, issues, and resolutions within the designated CRM system, adhering to privacy and compliance standards
Relay patient feedback and product/service issues to product development and other internal teams to drive continuous improvements in patient care and offerings
Ensure compliance with relevant healthcare regulations, financial standards, and internal policies. Adhere to all relevant regulations and agency policies regarding patient intake and data management, including but not limited to: CMS and OFCCP guidelines related to our Quality Management System, documentation and process creation and training
Qualification
Required
Strong communication and interpersonal skills: To interact effectively with patients, families, and healthcare professionals
Ability to work independently and as a team member, take direction and participate in Continuous Education as required for the role
Excellent organizational and time management skills: To manage a high volume of tasks and ensure timely processing of information
Attention to detail: To ensure accuracy in patient records and insurance information
Ability to multitask and prioritize duties to support delivery of high-quality patient experience
Knowledge of healthcare regulations and insurance processes: To navigate the complexities of DME care
Problem-solving skills: To address any issues or challenges that may arise during the work process
Technical Skills: Basic computer proficiency is necessary, and familiarity with specific healthcare software or systems may be required depending on the role
Soft Skills: Demonstrated empathy, patience, and the ability to build rapport and trust with patients, particularly during challenging or emotional situations
Strong understanding of healthcare regulations and insurance processes
Exceptional communication and interpersonal skills to effectively interact with patients, families, healthcare professionals, and internal teams
Excellent organizational and time management skills to manage team tasks and ensure timely processing of information
Strong problem-solving skills to address complex issues and challenges
Must be able to use SalesForce or Epic, fax, email, GSuite or Office, in/outbound calls with appropriate grammar, spelling and punctuation
Strong communication skills, both written and verbal
Comfortable handling sensitive and confidential Information (HIPAA)
Must be able to lift 40 pounds, must be able to lift 40 pounds from the floor and lift to waist level
Must be able to kneel, stoop, climb stairs and reach with hands and arms
Reliable work transportation
Candidates must pass an extensive background check
Strict adherence to HIPAA, Medicare Fraud, Waste, and Abuse and privacy regulations in all patient interactions
Preferred
Associates/bachelor's degree preferred
4+ years of experience in healthcare operations, customer service, or similar role or setting preferred
Company
BioTAB Healthcare
BioTAB Healthcare is a leading provider of Pneumatic Compression Therapy solutions, helping patients manage chronic conditions like Lymphedema, Chronic Venous Insufficiency, Venous Ulcers, and Peripheral Arterial Disease.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase