Alarm.com · 14 hours ago
Technical Support Representative
Liberty Lake, Washington
Full-time
Onsite
Entry Level
$19/hr - $22/hr
2+ years expOpenEye, a subsidiary of Alarm.com, is a cloud video platform company that specializes in video security solutions. The Technical Support Representative will provide phone and email support for various video security products and troubleshoot hardware, software, and network issues for customers.
InternetInternet of ThingsSecurityWireless
Responsibilities
Troubleshoot network communications including router issues, WAN link outage, and switch problems
Troubleshoot software/hardware, user processes and mechanical operation
Support customers over the phone, email, and/or remote automation interfaces
Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service
Assist the department with creating knowledge base articles to increase customer self-support
Learn new technologies and take on more responsibilities as the organization grows
Other duties as assigned
Qualification
Required
High School Diploma or a General Education Degree
2+ years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment
Excellent verbal and written communication skills
Must be a problem-solver who is flexible and responsible
Must be able to work in a team-based collaborative environment
Enjoy interacting with people
Work at our Liberty Lake, WA headquarters
Preferred
Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects
Knowledge of Security Industry (Cameras, DVR's, Sensors, Relays, etc.)
Knowledge of electrical wiring, proper grounding, etc
Knowledge of Linux OS
Benefits
In addition, this position is eligible for an annual discretionary bonus
Employees are eligible to purchase company stock at a discounted rate
Collaborative, fun, creative culture where idea sharing is encouraged
Casual dress (Jeans are welcome!)
Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
Up to $5,000 annual company match for 401k
Company paid short-term/long-term disability, AD&D and life insurance
Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs
Paid maternity and paternity leave
Pet Insurance
Free annual membership to Care.com
Free access to the Headspace app for you and up to five friends and family members
15 Days of Paid Vacation accrued per year (increases after year 3)
Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous
Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
Employee Equipment Program – Free Alarm.com system for your home
Company
Alarm.com
Alarm.com is provides home and business security solutions based on wireless, web and mobile technologies.
1001-5000 employees
H1B Sponsorship
Alarm.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (8)
2023 (9)
2022 (12)
2021 (17)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$588MKey Investors
TCVABS Capital Partners
2024-05-29Post Ipo Debt· $425M
2015-06-26IPO
2012-07-24Series B· $136M
Leadership Team
Stephen Trundle
President & CEO
Jean-Paul Martin
CTO (co-founder)
Recent News
2026-01-07
MarketScreener
2025-12-09
2025-12-05
Company data provided by crunchbase