ECLARO · 2 hours ago
Senior UX / UI Product Designer - Purchase Experience (Sustainability IQ / Conversational AI)
United States
Contract
Remote
Senior LevelECLARO is a company in the Financial Services Industry, seeking a Senior UX / UI Product Designer to support major initiatives across consumer-facing agent websites and conversational AI experiences. The role involves collaborating with various stakeholders to deliver accessible and compliant digital experiences while leading design efforts for consumer and agent-facing platforms.
Staffing & Recruiting
Responsibilities
Lead UX / UI design for consumer and agent-facing platforms
Map and design customer flows supporting financial decision-making and conversion
Lead chatbot UX (patterns, flows, intent mapping, fallback and escalation paths)
Design end-to-end flows for pre-screening (Pre Sales Sandbox)
Translate complex regulatory content into clear, actionable interactions
Apply and extend Client's design system using component-driven design
Collaborate with product, engineering, compliance, and SMEs for feasibility and compliance
Ensure ADA compliance and accessibility alignment
Test, iterate, and refine based on research and performance data
Support UAT and produce development-ready specs
Create presentation materials for leadership showcases
Qualification
Required
Strong conceptual, interaction, and systems design skills
Experience with customer journeys, IA models, user flows, wireframes, and conversation maps
High-fidelity UI skills with strong accessibility communication
Experience balancing brand, ADA, and platform constraints
Ability to apply research insights from qualitative & quantitative data
Familiarity with Adobe Creative Suite
Experience designing within CMS, low-code, or enterprise system constraints
Ability to produce detailed design specs and interaction notes
Basic literacy in HTML, CSS, and front-end frameworks
Familiarity with Agile (Jira) methodologies
Highly collaborative, multi-disciplinary environment
Works closely with design directors, ADA specialists, product / content leads, engineers, compliance / legal partners, and vendors
Values clarity, accessibility, usability, and systems thinking
Motivated by improving user trust, adoption, and operational efficiency
Comfortable working in pilot / test-and-learn environments
Benefits
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Company
ECLARO
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada and the Philippines.
Founded in 1999
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nicholas Butcher
QA CTO Label Specialist
Dan Broderick
Chief Delivery Officer
Company data provided by crunchbase