TTC Group · 5 hours ago
Senior Project Manager (ServiceNow)
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
14+ years expTTC Group is seeking an experienced ServiceNow Project Manager to lead the implementation of ServiceNow for their public sector client. The role involves overseeing the entire project lifecycle, ensuring timely delivery within a fixed-price contract structure while managing scope, risks, and client expectations.
Information Technology & Services
Hiring Manager
Roshan Parulekar
Responsibilities
Oversee the end-to-end implementation of ServiceNow modules, including Incident Management, Change Management, Asset Management, CMDB, and ITOM
Develop and execute a detailed project plan, including milestones, deliverables, RACI, and communication cadence
Monitor project scope, timeline, and budget to ensure successful delivery under a fixed-price contract structure
Identify risks and proactively implement mitigation strategies to prevent scope creep and cost overruns
Ensure compliance with client’s security standards and regulatory requirements
Manage project governance, documentation, and stakeholder reporting
Define clear deliverables and acceptance criteria upfront
Ensure strict adherence to scope to avoid cost overruns
Manage change orders effectively to ensure project profitability
Track resource allocation and burn rate to maintain financial control
Regularly update executive leadership on project financials, risks, and progress as part of steering committee meetings
Serve as the primary point of contact between the development team and the client
Facilitate requirement gathering sessions, ensuring alignment between business needs and technical solutions
Conduct weekly client meetings, status reports, and executive briefings
Manage client expectations and address concerns proactively
Drive collaboration between client and Client teams to ensure project success
Manage change requests (PCRs) by evaluating scope, impact, and cost implications
Work closely with the client to define, review, and approve project change requests
Triage and prioritize issues raised by stakeholders to ensure smooth project execution
Ensure that all approved changes are incorporated into the project plan and budget
Oversee the User Acceptance Testing (UAT) process and facilitate stakeholder buy-in
Ensure the creation of technical and functional documentation for knowledge transfer
Supervise the development of training programs for ServiceNow end users and administrators
Ensure a smooth go-live transition with Hypercare support
Qualification
Required
14+ years of IT project management experience
Experience delivering 2–3 end-to-end ITSM implementations in ServiceNow
Strong ServiceNow project management experience, with expertise in ITAM, CMDB, ITSM, ITOM, and custom workflows
Proven ability to deliver projects under fixed-price contracts, ensuring financial and operational control
Experience in managing security compliance within IT projects
Knowledge of waterfall and hybrid project management methodologies
Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or related field
Preferred
PMP, ITIL, or ServiceNow certifications
Experience in US public sector or government projects
Benefits
Medical Coverage, Dental and Vision (100% Client contribution for the employee, 80% contribution for immediate dependents)
15 days of Paid Time Off (PTO)
10 paid holidays (including 9 fixed holidays and 1 floating holidays)
401K enrollment with a 100% employee contribution (please note that we do not provide a matching contribution)
Company
TTC Group
At TTC Group, we don’t just fill roles—we build high-performing teams and future-proof tech solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase