AI Digital · 3 hours ago
Client Service Manager (MidWest)
United States
Full-time
Remote
Mid Level
3+ years expAI Digital is a company focused on building long-term client relationships and delivering sustainable performance improvements. They are seeking a Client Service Manager to manage multiple AOR accounts, ensuring clear communication and timely delivery while collaborating with cross-functional teams to align execution with client priorities.
AdvertisingMarketingSocial Media Marketing
Responsibilities
Build long-term client relationships by deeply understanding business goals and acting as a consistent, trusted partner across ongoing initiatives and campaigns
Identify growth opportunities within small to mid-sized AOR accounts, focusing on sustainable performance improvements and long-term value rather than one-off wins
Review reporting from the client’s business perspective, proactively surfacing insights, addressing risks, and collaborating with internal teams to resolve issues efficiently
Manage multiple AOR accounts simultaneously, ensuring continuity, clear communication, and timely delivery across multiple workstreams and timelines
Partner closely with cross-functional teams (MPO, Growth, Planning) to align execution with client priorities and maintain consistency across long-term engagements
Present campaign performance and insights clearly and concisely, translating data into actionable recommendations that support ongoing optimization and strategic decision-making
Maintain strong working knowledge of key digital advertising platforms (DV360, Meta, Google Ads), staying adaptable as tools, processes, and client needs evolve
Anticipate and resolve campaign and relationship challenges proactively, remaining flexible to client needs and market dynamics while continuously learning and improving
Qualification
Required
3+ years of experience in Account Management or Client Service, preferably within an agency environment, with exposure to long-term or retainer-based client relationships
Hands-on experience with programmatic advertising and a solid understanding of the broader digital media ecosystem
Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools, with the ability to stay organized across multiple ongoing workstreams
A proactive, ownership-driven mindset and genuine interest in building long-term client partnerships
Ability to manage a varied workload and navigate occasional time pressure while maintaining quality and consistency
Excellent organizational skills and attention to detail — always thinking a few steps ahead
Ability to work effectively both independently and as part of a collaborative, cross-functional team
Company
AI Digital
AI Digital is an advertising company that provides digital media solutions to its customers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stephen Magli
CEO & Founder
Recent News
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