Saco & Biddeford Savings Institution · 2 hours ago
Retail Loan Servicing/Collection Specialist
Saco,ME,US
Full-time
Onsite
Entry Level
1+ years expSaco & Biddeford Savings Institution is seeking a Retail Loan Servicing/Collection Specialist to manage various duties related to residential mortgage and consumer lending while supporting loan collection efforts. The role involves providing excellent customer service, assisting with escrow and construction loans, processing payments, and ensuring compliance with banking regulations.
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Responsibilities
Provides professional, courteous, and efficient service to all internal and external customers, reflecting the Bank’s commitment to high standards of integrity and service excellence
Embrace the Bank’s core values: Caring & Compassion, Excellence, Relationships, Trust, and Enrichment. Be a source of possibilities
Assists/backs up the escrow process in all of escrow related needs
Assists/ backs up for the construction loan process
Assists/back up for insurance related tasks such as Homeowner Insurance Cancellations, Renewals, filing and monitoring
Assists/ backs up for collection related items such as NSF’s and Deferment Processing, etc
Responsible for receiving loan servicing hunt group calls
Responsible for daily incoming work such as processing payments, wires, payoff requests, credit verifications, processing of weekly rates, ARM, Line of Credit, processing of Allonges, etc
Assists customers and staff with loan-related inquiries and other details
Reviews daily reports and follows up accordingly
Processes loan payoffs including preparing mortgage discharges and filing of loans documents and mailing originals back to customers
Reviews credit bureau disputes, initiates corrections and provides support for credit reporting needs
Verifies and consolidates paid off loan files
Provides back up in other servicing/collections areas as needed
Perform miscellaneous duties or special assignments as required, always aligning with the Bank’s values of integrity, service, and collaboration
Participates in system release/upgrade testing
Attends all required meetings and training, maintaining a commitment to personal and professional growth in alignment with the Bank’s values
Complies with federal and state banking regulations, as well as with all bank and department policies and procedures
Interacts harmoniously, professionally, cordially and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
Serve on various committees as assigned, actively contributing to the improvement of branch operations and customer satisfaction
Qualification
Required
High School graduate or equivalent
One-year experience in customer service and familiarity of processing loan payments preferred
Accurate and detail oriented with strong time management skills
Strong oral and written communication skills with the ability to deal courteously and effectively with all levels of bank personnel
Strong attention to detail, ensuring that all tasks are completed to the highest standards of accuracy and compliance
Strong organizational skills
Proven ability to deliver quality work during times of increased volume, demonstrating resilience and a strong work ethic
Solid problem-solving skills
Commitment to ongoing learning
Ability to work harmoniously, professionally, cordially and effectively with others, focusing upon the attainment of Bank goals and objectives through a commitment to Teamwork
Ability to, with or without accommodations, read/see documents and computer screens, communicate in person via telephone or Zoom calls, and use a computer and other office equipment
Ability to prioritize and multi-task
Dependable and punctual, adhering to attendance standards and demonstrating accountability in all actions
Eagerly accepts new challenges. Understands that each day may be different and adapts to change accordingly
Ability to travel to all Bank locations, ensuring a flexible and adaptable approach to meeting organizational needs
Preferred
One-year experience in customer service and familiarity of processing loan payments preferred
Working knowledge of Jack Henry SilverLake, Encompass and Synergy preferred
PC skills including intermediate WORD and EXCEL (Microsoft Office products)
Company
Saco & Biddeford Savings Institution
MEMBER FDIC, EQUAL HOUSING LENDER. REMINDER: Never include personal account information on LinkedIn.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sarah Rodgers
Chief Operating Officer
Beth Burcke
Chief People Officer
Recent News
2025-10-16
2024-04-11
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