CMap · 6 hours ago
Consultant
Orlando
Full-time
Hybrid
Mid, Senior LevelCMap is a company that helps project-based businesses thrive by delivering powerful, industry-focused software. The role involves guiding new clients through the implementation of CMap, managing onboarding projects, and supporting existing clients to maximize the benefits of the platform.
AccountingEnterprise Resource Planning (ERP)Software
Responsibilities
Leading the successful delivery of a portfolio of Onboarding Projects and value-add Consultancy engagements
Managing key interactions with clients, including leading key meetings and training sessions
Managing relationships with key stakeholders that are challenging, constructive and professional, aiding the success of Onboarding and Consulting Projects
Responding to client’s questions, issues, and concerns as they implement CMap in a concise and clear manner
Managing and maintaining the suite of supporting client documentation that has been prepared to help clients implement CMap effectively, including ensuring that documents accurately reflect any product developments that are released
Using Excel and our in-house Data Import Tool to help clients pull together existing data and import it into CMap, including reviewing data imported to confirm its completeness and accuracy
Supporting differing levels of stakeholders from a change management perspective to ensure successful adoption of CMap across the clients’ business processes
Helping clients to design, document and implement strong business processes around CMap
Building reports and dashboards for clients using CMap’s in-built BI tools
Driving innovation and continuous improvement to the onboarding process
Qualification
Required
A strong eye for detail and obsessed with quality
Strong reputation for placing the customer at the heart of all work
Ability to work as part of a team, taking the initiative as part of a high performing, engaged, diverse team, focused on service
Able to work with senior managers to focus on promoting a continuous improvement culture across the function to focus on service and costs by involving all colleagues in joint problem solving
A proven ability to deliver under pressure
Ability to communicate and escalate risks and issues to senior management in a timely manner
Demonstrate strong intercultural skills and influencing skills
Strong work ethic, possessing a ‘roll sleeves up' approach
Able to thrive in a fast-paced SME environment where proactivity to solving problems and ability to ‘think on your feet' is a daily practice
Self-starter and a warm engaging character
Able to adapt their approach to communicate with all levels of individuals and characters
Good personal impact, incisive, articulate, convincing and persuasive presentation skills
Experience of providing professional services to clients, working in a consulting or project management role, managing a portfolio of concurrent engagements
A proven track record of supporting business change projects in large, complex organisations
Successful track record of managing and delivering multiple complex client engagements to a strict timeframe
Ability to take ownership to deliver engagements successfully, managing client expectations, with minimal senior oversight
Able to demonstrate good analytical thinking, along with strong data manipulation skills including Advanced Excel skills
Experience of building and maintaining long-term client relationships
Strong internal and external stakeholder management and influencing skills
Strong written communication skills, able to author client facing document and written communications with minimal oversight
Experience of leading meetings and delivering services to senior client stakeholders
Capable of driving significant change and the ability to challenge the status quo, providing innovative ideas and critique to conventional attitudes, and thinking
Company
CMap
CMAP is an accounting ERP software that provides project delivery and project profitability.
Founded in 2000
51-200 employees
Funding
Current Stage
Growth StageRecent News
2024-11-08
Company data provided by crunchbase