Compucom Staffing · 1 week ago
Creatio CRM Consultant
United States
Full-time
Remote
Senior Level
$43.50/hr - $63.80/hr
5+ years expCompucom Staffing is seeking a qualified Creatio CRM Consultant to join their team remotely. The role requires a high level of experience in implementing enterprise-class CRM platforms, focusing on analyzing client business processes and managing project execution from start to finish.
ConsultingDeliveryInformation TechnologyStaffing Agency
No H1B
Responsibilities
Conduct analysis of client business processes and define functional requirements
Map these objectives to Creatio's capabilities and toolsets
Prepare appropriate documentation to communicate and validate designs with client stakeholders
Help clients validate and evaluate options and prioritize potential scope based on what the client values and needs most
Collaborate with team members to align on and validate project scope and the effort required to successfully implement that scope
Ensure all project documentation and artifact requirements are accessible and completed timely
Lead project execution from start to finish for assigned project team
Manage project scope, plan, and budget effectively to maintain control, ensure results and manage risk
Document all project requirements as needed (user stories, system element utilization, development efforts above and beyond standard system functionality, etc.) in department-approved formats, allowing for active customer participation in the project's deliverables and setting clear expectations on those deliverables
Configure core system elements using out of the box tools for elements such as data model setup, reporting, analytics and workflow configuration. Note, this is not a "programmatic " or developer role, but the ability to use native application tools to build out a final solution is key. This role will be hands-on during the implementation process
Lead and manage user acceptance testing cycles and conduct end user training sessions
Successfully anticipate, identify and resolve issues and concerns both internally and externally to proactively ensure customer satisfaction. Professionally and proactively handle problems and/or conflict to resolution and escalate internally where appropriate
Ensure client needs continue to be met throughout the customer's lifecycle to include support requests, additional projects, etc. These needs may be ad hoc or through a structured care and maintenance program
Qualification
Required
Bachelor's degree in computer science, information technology, quality assurance, or equivalent, required. Relevant work experience will be considered as an equivalent for candidates whose academic background is not in these areas
Minimum 5+ years implementing CRM solutions and projects
Minimum 2+ years should be in a client facing role where the functional solution to be implemented was defined
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom Staffing
Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase